"What I learned by going Undercover!" with Undercover Boss Rick Arquilla of Roto-Rooter

Rick Arquilla took off the suit and put on the work shirt (complete with a first name patch) to learn what really happens on the front line of his company. He spent time clearing drains and managing customer service calls. I know Rick as a savvy business executive and the president and chief operating officer of Roto-Rooter Services Company. He is also a sensitive guy who cares about his team. He has a lot to share! Roto-Rooter is North America’s largest provider of plumbing repair and drain service. Rick oversees the operations side of Roto-Rooter’s business and spends much of his time at branch locations working with general and regional managers to ensure that Roto-Rooter is providing top quality plumbing and drain service. Let’s discover what he learned on the front line...undercover!