• 01:00

    Satisfaction & Validation - Key Components to Franchise Success

    in Business

    This week on Franchise Today the focus is on franchisee satisfaction and validation and how they ultimately combine for franchise success. Host, Paul Segreto welcomes as his guest, Michelle Rowan, President of Franchise BusinessREVIEW as they dive into the pitfalls that franchisors may face that slow down or even prevent growth and brand success. Paul and Michelle also discuss recent reports by Franchise BusinessREVIEW on emerging brands and in celebration of Veterans Day a peak into their recent editorial, Vet Report.


    About Our Guest


    Michelle Rowan is the president of Franchise Business Review, a market research and consulting company specializing in franchisee and customer satisfaction, as well as franchise relations issues. After working in the hospitality and telecommunications industries, she joined Franchise Business Review in 2005 as the first full-time employee. Over the last nine years, Rowan has worked with over 800 franchise systems. She is an active member of the International Franchise Association and a Certified Franchise Executive. She has facilitated CEO Performance Groups and Executive Networking Groups over the last 2 years within the franchise industry and regularly speaks at industry events.

  • 01:01

    Sipping & Painting to World-class Franchise Success

    in Business

    This week on Franchise Today, our guests are co-founders of Pinot's Palette, Charles Willis and Craig Ceccanti. They will discuss how they've started their "sip and paint" brand at the height of tough economic times and have successfully grown to a world-class franchise brand despite being a relatively new industry segment and entertainment option while competing against a multitude of copycat brands. Pinot's Palette has been ranked by Entrepreneur Magazine in its Annual Franchise 500 and recipient of Entrepreneur's Fastest Growing Franchise, Top Service Franchise and Top New Franchise awards in 2014. It has also been recognized as a leader in franchisee satisfaction by Franchise Business Review as FBR50 award winner two years in a row, 2014 above average in every category and ranked #8 in franchisee satisfaction in FBR’s Emerging Trends report.     


     


     

  • 00:44

    Exploring Semi-Absentee Franchise Ownership

    in Entrepreneur

    This week on Franchise Friday, host Brendan Major is joined by Gus Iurillo of The Entrepreneur's Source. Gus will be joining us to talk about exploring semi-absentee franchise ownership as a means of diversification, including the definition of a semi-absentee business, what makes someone a good candidate to explore this avenue, some examples of semi-absentee business models, and much more!

    About Our Guest

    Gus Iurillo has been an Entrepreneur's Source coach and multi-unit franchise owner for the last 12 years. During that time, he has assisted nearly 250 people to realize their aspiration, to own their own business. Prior to that, he spent 15 years in Corporate America, working in marketing roles of increasing responsibility for 4 different Fortune 500 companies.

  • 01:00

    Today's Franchise Candidates

    in Entrepreneur

    This week on Franchise Friday, host Paul Segreto is joined by self-employment and career coach Susan Mell. Paul and Susan will be discussing the current profile of today's franchise candidates. Some topics that will be touched upon include the current state of corporate America, lifestyle, family life and generational differences between current candidates.


    About Our Guest


    Susan's first business for 17 years included four retail locations, 42 employees with $3 million dollars in annual sales in the wireless industry. As a member of the Tampa Chamber of Commerce, she participated for 18 months in the Mentor/Protégé program. Susan has had the great fortune to have worked with Chris Sullivan, Founder of Outback Steakhouse as her mentor. With Chris's guidance and support, he helped grow her retail business until she sold it in 2001. For the past 12 years, Susan has built up a multi-unit franchise to 8 Franchises with 5 Independent Contractors throughout the country. Susan also has her Masters in Social Work Administration and is passionate about helping people achieve their dreams of self-employment.


    Awards & Accolades:
    TES Franchisee Association – Treasurer 2013, 2014
    Member of the Working Women of Tampa Bay
    Member of the Women’s Executive Leadership (WEL)
    Nominated for Tampa Bay Business Women of the Year 2010 Award
    Area Developer of the Year 2010, 2012, 2013
    Referral Synergy Award 2012 Franchisee of the Year 2008 Top Performer Award 2003, 2008, 2011 Excellence in Marketing 2005
    Ambassador - 2003 - 2014

  • 00:50

    Leveraging Networking Events for your Franchise

    in Entrepreneur

    In celebration of National Franchise Week and Day 2 of the International Franchise Expo, we're brining you special guest Rich Delgiorno, Business Development and Show Manager for MFV Expositions. MFV Expos manages and produces the International Franchise Expo, the largest public franchise expo in the country, which is this weekend at the Javits Center in New York City! Rich will be talking about the history of the IFE (International Franchise Expo), what's involved in participating in networking events, and how franchisors can use them to benefit their brands. We'll also talk about some of the benefits associated with networking events, and how technology and social media are being utilized in this space.


    About Our Guest


    Rich Delgiorno, Business Development and Show Manager for MFV Expositions, has more than 35 years of service, sales and management experience. He has been with MFV Expositions for over 30 years, and his main responsibility is to promote and grow the International Franchise Expo which is in its 23rd year and is held in June in New York City. Prior to MFV Rich has been in sales and service for three large hotels in NYC and Miami and was the National Sales Manager for the New York Convention and Visitors Bureau.

  • 01:01

    Franchise Today Marches Towards its 6th Year!

    in Business

    Franchise Today is back and stronger than ever as it marches towards its 6th year on the air. After a period of organizational change and subsequent transition back to Franchise Foundry, Franchise Today founder, Paul Segreto is back as show host and his first guest is Mary Kennedy Thompson, President of Mr. Rooter Plumbing and Executive Vice President of The Dwyer Group.


    About Our Guest


    Mary Kennedy Thompson became president of Mr. Rooter Corporation in October 2006. Mary came to Mr. Rooter from national franchisor Cookies by Design, where she was president of the franchisor corporation. She came into the franchising industry as a franchisee first when in 1994, when she opened a Cookies by Design® franchise in Austin, Texas. In the next three years she opened two additional locations. As a multi-unit franchise owner, Mary led the company in market penetration and sales, earning awards for “Top Performer, “Outstanding Customer Service” and “Masters Award”.


    In 2003 she earned her certified Franchise Executive certification from the International Franchise Association. Promoted to President of the company in 2004, Mary’s initiatives resulted in alliances with universal Studios, a new web site that provided an immediate increase in sales, and renewed franchisee/franchisor relations.


    At the end of her first year as president of Mr. Rooter Corporation, U.S. Business Review selected Mary as one of its 2007 Editor’s Choice Executives of the Year. Today Mr. Rooter is the fastest growing plumbing franchise with more than 336 locations worldwide.


    In 2014 Mary was promoted to Executive Vice President of the Dwyer Group while also retaining her current role as President of Mr. Rooter. As Executive Vice President she provides support to the CEO in the daily activities and operations of the company and its subsidiary brands.

  • 00:44

    Exploring Semi-Absentee Franchise Ownership

    in Entrepreneur

    This week on Franchise Friday, host Brendan Major is joined by Gus Iurillo of The Entrepreneur's Source. Gus will be joining us to talk about exploring semi-absentee franchise ownership as a means of diversification, including the definition of a semi-absentee business, what makes someone a good candidate to explore this avenue, some examples of semi-absentee business models, and much more!

    About Our Guest

    Gus Iurillo has been an Entrepreneur's Source coach and multi-unit franchise owner for the last 12 years. During that time, he has assisted nearly 250 people to realize their aspiration, to own their own business. Prior to that, he spent 15 years in Corporate America, working in marketing roles of increasing responsibility for 4 different Fortune 500 companies.

  • 00:51

    Fast Times at Franchise High!

    in Business

    This week on Franchise Today, host, Paul Segreto is broadcasting LIVE from Franchise Update Leadership & Development Conference at the Intercontinental Hotel in Atlanta.
    With assistance from "roving reporter", Cheryl Ryan from Franchise Update Media Group, Paul interviews various franchise executives attending the conference, exploring their thoughts on what they're learning and hoping to take away from this year's event. As well, we learn what these executives have to say about the outlook for franchising as the new year approaches.
     
     

  • 01:00

    Franchise Web Portals - Behind the Scenes with Eric Bell

    in Business

    Everyone who investigates franchising today ends up on the internet looking for information.  During your exploration, you will discover a number of websites that are 100% dedicated to providing vast amounts of information on franchising in a highly professional format.  These websites are commonly referred to as ‘franchising web portals’ and in this month’s podcast we are privileged to have the GM of one of the most important web portals – Franchise Gator's Eric Bell – as our guest.  If you are interested in learning more about how to use these sites more effectively or simply have questions to that you would like to ask, please join us for this fascinating topic.


    About Rick Bisio's Franchise Focus


    Rick Bisio's Franchise Focus is a weekly podcast devoted to exploring key issues in franchising.   Co-hosts Rick Bisio and Graham Chapman interview industry leaders (franchisees, franchisors, service providers, media members, etc.) who share powerful advice related to successful franchise ownership.


    Bisio, the Amazon-best selling author of the Educated Franchisee and a leading consultant for FranChoice, is dedicated to helping Franchise Focus listeners realize their dreams of business ownership.  Listeners are encourage to take advantage of the following resources as part of their due diligence process:



    Rick's A Franchise Coach website
    The Educated Franchisee Book
    The Educated Franchisee website
    The FDD Exchange
    The Glossary of Franchise Terms

  • 00:53

    Franchise Interviews Meets with the Big Frog Franchise Opportunity

    in Business

    We have a great show today.  We are meeting with Leeward J. Bean, President and CEO of Big Frog, Ronald E. DeFrece, Vice President and COO of Big Frog, and Dr. Christina (Tina) Bacon-DeFrece, Ph.D., Executive Vice President of Big Frog.  Big Frog's digital print on apparel capabilities make them a unique franchise opportunity - find out why by listening to the show.  


    In part 2, we hear a clip from our Great Clip in Franchising Podcast and learn why you have to almost work harder to fail than succeed in franchising. 


     


     

  • 01:00

    Franchise Leadership & Development

    in Business

    Starting off the new season on Franchise Today focus is on the upcoming Franchise Update Leadership & Development Conference. Joining host, Paul Segreto from the Conference Board of Directors is Tom Wood, Conference Chair and President & CEO of Floor Coverings International, Shelly Sun, CEO & Co-founder of Bright Star Care and Greg Vojnovic, Chief Development Officer of Popeyes. Paul and guests discuss their experience and perspective from attending previous Leadership & Development Conferences and what this year's attendees can expect to takeaway from the event.
    About the Conference
    The Leadership & Development Conference is an exclusive annual event for CEOs, Presidents and Franchise Sales & Development Executives. The event is produced by Franchise Update Media Group and Franchise Update Magazine. The event is in Buckhead, GA, October 9-11 at the Intercontinental Buckhead.
     

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