Who’s Telling the Patient? - Costly Healthcare Literacy Gaps

Pre-admission, Staff Utilization, Patient Management, Hand-off and Discharge processes make or break the patient “experience”, while significantly impacting provider costs. Patient healthcare literacy of current and future change is critical to a successful transition to EMR and Healthcare Reform. Who has the charter? Who touches the patient and how? Why? Clean hand-offs will longer be acceptable, nor affordable. In the final installment of Xerox’s “Healthcare from the Hill Series,” for 2010 healthcare legislation expert Marty Reiser; vice president of healthcare provider services for Xerox Global Document Outsourcing John Jones; and licensed attorney and healthcare industry expert Chantel Sheaks discuss provider and patient communication.