Brian Lucyk on how third party service providers can make OEM's better companies

Having been on both sides of the coin, Brian Lucyk, Vice President Central Operations at Pendum, LLC, says that third party service organizations drive OEM's to become better companies. "The more push there is from independent service providers, the better the OEM has to be," says Lucyk.

In this Field Service podcast, he discusses the relationship between third parties and OEM’s and how to evaluate the effect of third-party service providers on customer satisfaction with Kelly Hushin, Online Content Manager for WBR, producers of Field Service, a four-day conference that will tackle the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management.

Field Service takes place April 26 to 29 at the Sheraton Wildhorse Pass Resort & Spa in Chandler, Arizona. You can visit the website to take a look at other speakers joining him.