Field Service 2011: Advisory board weighs in on key issues like productivity, technology

Field Service 2011, produced by Worldwide Business Research, is set to be the largest and most prominent speaker program in the history of the conference. In the below podcast, Jonathan Massoud, Executive Producer, Field Service, asks some key questions of the following board members:

Tom Chowaniec, Leica MicroSystems
Alon Sagie, Applied Materials
Tim Saur, Durst Imaging
Dave Baker, DIRECTV
Jerry Adamski, Gleason
Brian Lucyk, Pendum

Jonathan asks the board the three following questions:
1. A focus for many large corporations is driving revenue through service. How do you balance the ability to make money from service with the responsibility to take care of customers regardless of extra service packages for which they have opted?
2. What technologies are you starting to implement to improve your mobility and GPS capabilities? Are there any already out there, or do you find you need custom solutions?
3. What strategies are you implementing to reduce waste from your service center?

The board offers some great insights on these topics and we invite you to listen in, and visit the website for more information on the conference. Thanks for listening. For more information about Field Service, including how to register, please visit www.fieldserviceusa.com. The event takes place April 26 – 29 at the Sheraton Wildhorse Pass Resort & Spa, Chandler, Arizona. We hope to see you then!