USAA’s We Know What It Means to Serve Channel: Susan Wagers

Susan Wagers—whose own post-50 life was fraught with divorce, job loss, illness and unemployment—explains how implementing standard operating proceedures can bring military families back from the brink of most any hardship. “Keep in mind that the SOP is a set of written instructions that document a routine that’s followed by an individual or an organization. And you have to customize each SOP to fit you, your family and your household,” the life coach tells Army Wife Radio host Tara Crooks. “When I created an SOP for one military couple to cover their move to new location, they were able to find safety-deposit keys, insurance policies, tax records, and their kids’ medical records. The medical records were particularly important in getting them enrolled in their new school.”