What is the Missing Link to True Excellence in Healthcare?

What is the missing link with our country achieving true excellence in the quality of its healthcare? Susan Kheder, Executive Director of Patient and Community Engagement at Saint Joseph Mercy Health System in Ann Arbor, Michigan, believes she knows the answer. After over 30 years as a patient and family advocate in various clinical and administrative roles, Susan is uniquely positioned in her newly-created role to put her first-hand knowledge and the wealth of related research to work.

What Susan knows is that to truly improve the experience of patients while improving their overall health and clinical and quality outcomes, healthcare organizations must actively engage the community in process improvement. And, she is on a mission to do just that. Join us tonight as executive coach and CEO of Focused Coaching, Lisa Pasbjerg, explores with her the innovative ways she is bringing the  patient experience  into the healthcare equation.  By engaging patients and their families in new, innovative and powerful ways, Kheder and her group of "Experience Advisors" will certainly change the relationship of patients to their healthcare providers, and, may well begin to change the face of healthcare as we know it. Tune in to find out how you can learn more, and possibly, even become a part of this exciting new initiative.