Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control and fear what can happen if they give up that control.
However, the greatest customer experience companies empower their teams to solve issues in real-time, resulting in more satisfied customers and fewer escalated issues. Our special #WorkTrends guest Adam Toporek (https://www.amazon.com/Your-Customers-Hero-Real-World-Techniques/dp/0814449050) will speak about customer service examples from Starbucks, Ritz Carlton and his own experience as a small business owner.
Come learn these tips about how to Be Your Customer's Hero (http://beyourcustomershero.com/):
This one-hour live podcast and Twitter chat between Host Meghan M. Biro and Guest Adam Toporek on August 24 at 1pm ET is not one to be missed!