Be Your Customer's Hero

Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control and fear what can happen if they give up that control.

However, the greatest customer experience companies empower their teams to solve issues in real-time, resulting in more satisfied customers and fewer escalated issues. Our special #WorkTrends guest Adam Toporek (https://www.amazon.com/Your-Customers-Hero-Real-World-Techniques/dp/0814449050) will speak about customer service examples from Starbucks, Ritz Carlton and his own experience as a small business owner.

Come learn these tips about how to Be Your Customer's Hero (http://beyourcustomershero.com/):

• How smart empowerment does not mean giving a blank check or giving up all control. It is a business decision based on analyzing risks and rewards.
• Why empowered employees are more dedicated to their jobs and more satisfied with their work.
• Why employee empowerment is one of the most powerful techniques for preventing poor customer experiences from occurring or escalating.

This one-hour live podcast and Twitter chat between Host Meghan M. Biro and Guest Adam Toporek on August 24 at 1pm ET is not one to be missed!