The TalentCulture #TChat Show is back live on Wednesday, April 29, 2015, at its new time from 1-2 pm ET (10-11 am PT).
Last week we talked about how to deal with bad bosses, and this week going to talk about why internal customer service is so important.
When we think of “customer service” we usually think of those to help us throughout the sales process, but service must be a total commitment not just for the front line, but for every employee of any business, from individual contributor to CEO.
Everyone has a customer. If it is not the outside customer, then it is the internal customer — anyone within an organization who at any time is dependent on anyone else within the organization.
This is the root of internal service. It is the understanding that everybody supports everybody else in the organization.
Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about why internal customer service is so important with this week’s guest: Shep Hyken, Chief Amazement Officer at Shepard Presentations, customer service expert, keynote speaker and New York Times and Wall Street Journal bestselling business author.
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