Social Media & US Auto Parts with Steve Kaay

Friday October 15th - Steve Kaay & US Auto Parts - 10:00am to 11:00am CT; Join us on Fri. October 15th when Eve and Mary will interview Steve Kaay, VP of Call Center Operations for US Auto Parts, who has been leading innovative contact center operations for more than 25 years. Formerly with Vonage, Gateway and Intuit; over the years Steve has continued to fill his toolbox with the best practices and an enrolling leadership style which generates successful Customer Response Strategies and optimization. During the show Mary and Eve will ask Steve to share the latest industry news on the current state of Social Media and Customer Response Operations, and how brands can proactively elevate the Customer experience in the public social media domains. As always our show is broadcast live from Dallas, Texas and Paris, France while simulcasting as a Twitter chat on Twitter.com/LinkedinQueen. To join the discussion dial in love at (347) 850-8614 or Tweet us a question using the Twitter #SM4CEO. This show is sponsored by the 2010 Customer Response Summit. Intro Music: Modern Jazz Samba by Kevin MacLeod.