Social Media & ATT with Robert Lamb

On Friday September 24th, 2010 from 10:00am – 11:00am CT, join us when Eve and Mary will interview Robert Lamb, Director of Contact Center Services for AT & T Consulting Solutions, Inc. We will analyze social media and its implications in the Contact Center industry. Robert's knowledge on how to successfully implement social media strategy into your Contact Center/Solution operations is invaluable and will be very informative to those listening in. AT & T Consulting Solutions, Inc. is a leading corporate example on how to do social media right in the Contact Center. We’ll address this topic with a case study discussion, real life examples and we’ll do it all live from Dallas, Texas and Paris, France while simulcasting as a Twitter chat on Twitter.com/LinkedinQueen. To join the discussion dial in live at (347) 850-8614 or tweet us a question using #SM4CEO. This show is sponsored by the 2010 Social Media Customer Response Summit.... Intro Music: Modern Jazz Samba by Kevin MacLeod