Thinking Like A Customer: Aim For Great!

Did you Google OTA?

Great experiences and horrible experiences stand out. But, we wager the memories of average experiences just fade with time. For example, Ken has had great experiences with Amazon; order something you need and it comes as soon as that day. While we do not intened to simply discuss experiences they may come up as examples. Rather, we intend to think like customers and discuss things from blogging to social, and even mobile experiences from a customer's view point.

Join us in the discussio in the chat room or, if you have a relevant point of conversation, call the guest line and join us on the air.

As always we will have Mike's and Ken's featured tool segment as well as playing a round of Rapid Fire. To join in on Rapid Fire you can either get in the chat room and log your answers or phone in for a chance to play along.

Be sure to share this show with your social media connections. We know there is valuable information in here that many people would call a "webinar" and charge some crazy fee for. Hmmm, maybe we're doing it wrong!

Ken is @thekencook http://thekencook.com

Mike is @mikemueller http://areweconnected.com

Thanks to Kevin MacLeod for the music you hear at the beginning and end of the show.