BlogTalkRadio uses cookies. By using our services, you're agreeing to our Cookies Policy. Got it

Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

Contact Center Technology Trends

  • Broadcast in Health
Experience Health Radio

Experience Health Radio


Follow This Show

If you liked this show, you should follow Experience Health Radio.

Donald Reichert, Vice President Associate CIO of MetroHealth Systems shares his perspective on choosing effective call center technology following a highly defined process and identifying the risks associated with each product being considered. He cautions not to rush through the important organizational stages of call center technology selection projects and haphazardly leap into analyzing products based only on the functionality that's needed -- or worse, start the selection process with a specific vendor already in mind.