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Managing Contact Center Implementations

  • Broadcast in Health
Experience Health Radio

Experience Health Radio


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Singola Consulting and MetroHealth Academic Health System recently partnered to assess and design their contact center.  Brenda Robinson from MetroHealth will be our guest this week. She will be discussing the initial stages of managing their contact center implementation.  Please join us to hear how Brenda addresses key stakeholders concerns, staffing, technology and the overall execution of such an important initiative that impacts patient satisfaction and care.