Singola Consulting launches their first episode discussing what the current contact center environment is in healthcare. Defining what a "contact center" is and why organziations are scrambling to either create them or improve the ones they have.
Thier first guest will be Paul Spiegelman, Founder and President of The Beryl Institute. The Beryl Institute is the global community of practice and premier thought leader on improving the patient experience in healthcare. They define the patient experience as "the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care."