Extreme Customer Service

One of the key things to watch out for: are you getting notes and emails saying thank you for your product or service? If not, don't miss this episode. We continue this series with 2 more guests who know what it takes to inspire loyalty.

Richelle Shaw was a previous guest, and actually inspired this series! She made history as the only female African American public utility owner in the nation, building her 1st company from $300k to $36 million. After losing it all after 9-11, she rebuilt her million dollar business in less than 6 months with no money, no investors, no loans.  As author of the Amazon #1 Best Selling book – “The Million Dollar Equation”,  she shares how to use your customer service to build a million dollar business. She is also president of the National Association For Moms in Business, a 12 year old association representing 15 million moms in DC. You can find out more at RichelleShaw.com

Melinda Minton is a spa consultant, health and beauty expert, certified massage therapist, aesthetician and cosmetologist, and has worked on hundreds of projects involving everything from spa start-ups to launching marketing programs for Fortune 500 companies. Founder of The Spa Association (SPAA), in 2006 she was appointed to the United States Business Advisory Council, and was named Colorado Business Women of the Year by the Bush Administration. Host of the cable program, “Spa Living”, she will share with us how as the economy has remained lack luster, the spa industry has had to meet the very real challenge of attracting and then RETAINING customers. Find out more at: www.spaminton.com

So tune in, call in, chat in, and as always, be inspired!