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The best agents are the ones who are the most responsive to their buyer & seller needs - and to truly understand what those needs are, you need to listen! As a real estate professional, your ability to gauge the needs of buyers & sellers is important - but don't let that overwhelm your skills at closely & carefully taking in all of the "wants, needs, and must-have's" that your prospects and clients bring to you. Even if their requests seem impractical, the fact that you listened & responded to them sets you apart from the real estate pack!
