Interview with Gary Wickett

Identifying and Eliminating Sources of Waste in Your Organization

 

In this interview, we are going to touch on a subject that occurs in every kind of business setting and which is near and dear to our hearts  – indentifying and eliminating sources of waste.

 

We’ll hear from Gary Wickett, one of the co-authors of Driving Operational Excellence.  In Chapter 14, Gary takes a refreshing look at practical ways to think about waste – and a very pragmatic and simple approach to smoking out the true root causes of waste.

 

One thing that is great about Gary’s chapter is that it is specific to the service industry – he uses a fantastic case study on applying these techniques in a law firm.  So no matter what you do – production or service provider – you will find something of value for your organization.