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The State of Customer Service

  • Broadcast in Business
Manhattan Chamber of Commerce

Manhattan Chamber of Commerce


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My guest will be Christopher Duffy. Chris was born into a well-known restaurant and catering family in Philadelphia, PA. This is where he received his formal training in all styles of service. During this time he waited on Pope John Paul II, Jackie Onassis and Princess Grace of Monaco.
In 1984 he left the family business to pursue other dreams, and moved to the hotel industry. He first worked at a big name hotel in Wilmington, DE, and then for one in Pittsburgh, PA.  After Pittsburgh he decided to get out of catering altogether to pursue other interests. It was then he went into retailing and started to work for a big name department store.  It was with that company he moved to NYC to become an assistant buyer. It was in this job that he discovered he had a knack for reconciliations. From there he went from one retailer to another learning what he could and always giving his best. He got to a point in retailing where it just wasn’t him, so he looked for different horizons and took a job answering phones at a credit union in Times Square. This is where his business sense blossomed, and he became an assistant loan manager and then the Director of Lending. As he grew so did the credit union; he took them to all-time heights. He reorganized the department and grew the department from a $14 million on the books to, after 5 years, $50 million on the books, and at the same being responsible for the ATM’s in all the McDonalds. He left the credit union to become a real estate agent for a couple of years where he decided to get back into the mortgage industry in July 2007. During the crash of the industry he stayed strong but after some time had enough and came to a decision to get back to his roots. He then worked for 5 different staffing companies where he got to a point where he had enough. So he opened The CDH Group Inc.