Mary founded Consulting Concepts & Innovations in 2002 to provide clients with holistic and objective solutions to create world class call center operations with a competitive advantage. With over 17 years of experience, she is a results-driven professional with a diversified background including program management, insourcing/outsourcing, vendor management, and IT systems project management. She is also skilled in analyzing existing operations and implementing strategies, processes and technologies to improve productivity and efficiency. Mary is very passionate when facilitating change in a workforce to support organizational operating, financial and quality objectives. Mary has been engaged in federal government contracting since 2007 and the company has grown steadily through the successful delivery of consultative services and solutions to major public and private sector entities, including Verizon, Chrysler Daimler, the Centers for Disease Control (CDC) and others. Mary leverages personal presence, experience and commitment to inspire and motivate others.