Check out my interview with Marilyn Suttle & Lori Jo Vest, Customer Service Specialists and Authors of "Who's Your Gladys? How To Turn Even The Most Difficult Customer Into Your Biggest Fan". Marilyn and Lori Jo interviewed 9 companies from a wide variety of industries and were able to get them to open up about their approach to customer service and share their inside secrets to retaining customers.
Marilyn, Lori Jo and I will be talking about customer service and how it might be the ball you're not watching. If customer service has always been key to a business's success, it is even more important now as American consumers find themselves with less money and more obligations. In an economy of limited growth, it is more important than ever to keep your existing client base and develop strong relationships with them. Does your customer service bond you to your clients or drive them away from you? When it comes to your customers, how good are you at managing your emotions? With decades of combined experience in customer service, sales, and training Marilyn and Lori Jo have tons of information to share with us on these topics. This is going to be an outstanding show!
We will also be taking your calls! So if you need advice on customer service issues, or would like input from these customer service experts, don't miss this show!
You can purchase "Who's Your Gladys" HERE.