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Boosting Profits through Customer Retention

  • Broadcast in Business
DGAlcorn Associates

DGAlcorn Associates


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In this 15 minute show, we will discuss how, after spending so much money to acquire a new customer, many companies lose the lifetime value of that customer to their competition. During the show we will interview Lisbeth Calandrino, author of "Red Hot Customer Service." Lisbeth will share several proven tips on how to retain your profitable and loyal customers.