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Episode 44 - Morris Pentel

  • Broadcast in Business
Customer Experience

Customer Experience


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Professor Morris Pentel runs one of the most respected consulting businesses in the UK with a track record based on successful work for some of the largest institutions in the world. He has been involved in the delivery of some of the most significant innovations in technology over the last 30 years winning a number of prizes. He has influenced technology design and best practice for the delivery of contact technologies for more than a quarter of a century.” He has hosted and spoken at numerous events and had many articles published across the world. He is regarded as a leading thinker in business science pioneering both the cost modelling of customer experience and the use of social media. He is the founder and current Chairman of the Customer Experience Foundation and is also the Head of the Institute of Contact Sciences and the Contact Foundation where he is developing Degree Courses in Contact Sciences with global educational partners.”