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Episode 42 - Ray Brown

  • Broadcast in Business
Customer Experience

Customer Experience


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Ray is a coach and entrepreneur. He built, operated and sold several businesses in Scotland before relocating to Australia with his family in 2005. His biggest success was with a fast growth water cooler business, which was sold to Danone in 2004 He has developed a special interest in customer management and is co-founder of Clienteerhub a website which aims to “share the how of customer experience” Ray believes that most businesses have a big opportunity to create more revenue and collect more “actionable insights” from existing customers. Ray has coined the word Clienteer to describe a new role and set of customer management activities. He is on a mission to help businesses develop their "customer farming”