Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

Episode 30 - Lou Carbone

  • Broadcast in Business
Customer Experience

Customer Experience

×  

Follow This Show

If you liked this show, you should follow Customer Experience.
h:102370
s:1314807
archived
In an increasingly generic world, where customers are fickle, margins are thin and profits elusive, managing compelling experiences can make all the difference. That’s the message author and internationally acclaimed speaker Lou Carbone drives home. Recognized as the leader who launched the “experience” movement, Lou delivers a thought-provoking program focused on positive customer experiences to Fortune 500 Companies, top business schools, executive forums, sales conferences, associations and educator meetings. He’s lectured at leading institutions like the Harvard Business School, Columbia School of Business, Haas School of Business, University of California at Berkeley, Texas A&M, Boston University and many others. He is the author of the best seller book "Clued In" which is considered a must read for anyone hoping to understand the discipline.

Comments