Episode 23 - Jack Springman

How Do You Design a Customer Experience? Jack Springman spent eight years as a strategy consultant, focused mainly on evaluating acquisitions for corporate and private equity clients, before discovering that his real passion was for customer strategy and customer experience management, the area he has worked in for the last six years. Jack leads the Corporate Advisory Group of the BI and CRM systems integration company, Business & Decision, where his area of specialisation is B2B customer management. His consultancy experience is complemented by working for eight years in the investment management industry, five of which were as a product manager. For more information, please visit http://c-r-m.businessdecision.co.uk/ .