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Customer Experience Show - Episode 11 - Dick Lee

  • Broadcast in Business
Customer Experience

Customer Experience


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Consultant, author and educator Dick Lee is founder and principal of High-Yield Methods, a Twin Cities-based consulting firm that helps clients globally manage CRM implementation. HYM views CRM “holistically,” taking it beyond technology to also include developing customer-centric strategies, redesigning business process and aligning strategy, process and technology.