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MaritzCX

Voice of the Customer

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All companies have different ways of engaging their customers and employees. Join us as we discuss the best practices of building a better VOC/VOE program. Topics include: Survey Design and Implementation Data Mining Strategic Action Planning Gathering Data through Social Media Gaining insights through actionable data (its more than just a score!) Strategic and Tactical Action Planning Customer and Employee Feedback And more!!

On-Demand Episodes

Join us live from the VOC Fusion Event in Las Vegas, Nevada as we chat with Robert Stephens, founder and former CEO of The Geek Squad. Robert shares with us his formula for success on how he built an internationally recognized brand from a $200.00 investment. He also shares with us his ideas on how important it is to engage your employees to build a great customer relationship.
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Join us as we chat with Stefan Osthaus. Stefan is the founder of mybalance, an institution for Life Balance self-improvement and consultancy. He has more than fifteen years of leadership experience in global corporations and has... more
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Joe Wheeler is the Executive Director of The Service Profit Chain Institute, a Boston-based consulting firm dedicated to helping companies achieve better performance by improving the linkage between employees, customers and... more
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It's no secret that many companies use Key Performance Indicators (KPI's) as a metric to reward and punish employees. When we try to use Net Promoter (r) as a KPI does it help or hinder an employee's growth and success. Join us as we... more
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Join us as we welcome Jennifer Beyer of Allegiance. Jennifer is currelty the Vice President of Best Practices at Allegiance. She has a diverse background supporting business-to-business and business-to-consumer market share growth... more
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Join us as we welcome Shannon Gronemeyer, Founder and CEO of Customer Centered Strategies. Shannon has driven global customer operations executive with proven track record in operational analysis, strategic... more
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Michael is a principal at Strativity Group, the leading consulting firm focused exclusively on customer experience management, the science and art of helping companies become more profitable by become more customer-centric. Michael... more
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Next in our series from the VOC Fusion Event in Las Vegas, Nevada. Diane Magers is a Customer Experience Executive with Customer Experience Catalysts. Diane helps organizations identify and optimize their opportunities to... more
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Join us as we welcome Kate Woodcock. Kate is the Director of Customer Experience Programs at VMware, Inc. VMware is the global leader in virtualization and cloud infrastructure. VMware boasts more than 500,000 customers and... more
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Join us as we welcome Bob Hayes of Business over Broadway. Bob Hayes, PhD is the Chief Customer Officer of TCELab and president of Business Over Broadway. At TCELab, he is responsible for product management and customer... more
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