Sonia Rhodes - Top 10 Tips on Leadership

Sonia Rhodes is the vice president of Customer Strategy, The Sharp Experience & The Sharp University for Sharp HealthCare, a not-for-profit integrated health care delivery system, and San Diego’s largest private employer. Rhodes leads The Sharp Experience – an organizational performance improvement initiative designed to transform the health care experience for staff, physicians and customers and her passion to make the health care experience the best that it can be is evidenced in all that she does. As a result of this focused organizational improvement effort, President George W. Bush and Commerce Secretary Carlos Gutierrez awarded Sharp HealthCare as one of five organizations to receive the 2007 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for quality and organizational performance excellence. In addition to The Sharp Experience, Rhodes also conceptualized, launched and actively directs The Sharp University, a corporate university focused on the education and development of over 1,500 Sharp leaders and nearly 15,000 Sharp associates. Rhodes provides oversight and leadership for Sharp’s overarching customer strategy, marketing technologies and research endeavors, including web strategy and design, customer contact centers, 24-hour nurse advice service and consumer research.