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John Jantsch, the best-selling author and consultant behind the Duct Tape Marketing empire, commands the attention of some of the nation's biggest companies and media outlets, including American Express, the Wall Street Journal, Verizon, Fast Company and more. And now he's sharing his insights with us! Join John and Kelly as they talk about practical, effective ways that small business can win over customers. John, who's based in Kansas City, also will preview his May 23 live-streaming workshop for National Small Business Week.