• 00:31

    Show #108 - NGN's Pioneering Approach to Employee Engagement

    in Business

    Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)


    Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.


    This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.


    NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.


    Host: Jo Moffatt

  • 00:31

    Show #105: Practical and Measurable Employee Engagement

    in Business

    Special Guest: Frazer Rendell


    When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.


    Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.


    Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement. 


    Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement. 


    Host: Jo Moffatt

  • 00:32

    Dan Macklin on Employee Benefits and Wellness

    in Social Networking

    Dan Macklin @macklindan , Co-Founder, VP Business Development at SoFi drops by @DriveThruHR  to talk about Employee Benefits and Wellness.


    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time.  The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort..  The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.


    http://www.facebook.com/drivethruhr


     

  • 00:31

    Show #101: Employee Engagement - Making It Stick

    in Business

    Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva


    Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement. 


    During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
     
    Join us as we talk about how to make engagement “stick” in an organisation.  We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for. 


    Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.


    Host: Jo Moffatt

  • 01:55

    Boss vs Employee

    in Motivation

    This episode will explore a very Crucial Topic. BOSS VS EMPLOYEE, we will have guest calling in and more. To join in on this topic please call in to give your views. An episode you do not want to miss. With Two Special guest on our Panel of Discussion With Author, Publisher, and Founder of the Purple Tie Monologues. A true Boss. Former Educatur and Now Real Estate Agent Christina Adams. This is an Episode you do not want to miss! 

  • 00:33

    Show #98: Enabling Employee Voice with Digital Tools

    in Business

    Special Guest: Antony Cousins, Director of Customer Success at ProFinda


    Join us as we talk about employee engagement through enabling employee voice via digital tools.


    Host: Jo Dodds

  • 00:30

    Bruce Waller on Employee Relocation

    in Social Networking

    Bruce W. Waller, @BruceWaller CRP, PHR, SHRM-CP, VP, Corporate Relocation at Armstrong Relocation drops by @DriveThruHR  to share some helpful tips on Employee Relocation.


    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time.  The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort..  The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.


    http://www.facebook.com/drivethruhr


    http://instagram.com/drivethruhr


     

  • 00:31

    The Agenda: Turbulence returns for Abbott Government and data retention

    in Politics Progressive

    Australia's federal government after hitting the reset button (again) are finding themselves once again facing turbulent times. Not long after the fever-pitch of a leadership spill the leaks started again. It seems that this government with the current leadership cannot or will not accept that they need to change the style. 


    And on top of the turbulence in the Abbott Government, it turns out the so-called progressive Labor Party will acquiesce to the ruling government on data retention and further destroy Australians civil liberties.


    Join the team as they vent their spleen. It's always more fun with you!

  • 00:14

    Customer Loyalty and Retention Strategies that Work

    in Marketing

    Customer loyalty and retention strategies that work for entrepreneurs, small businesses, medium sized businesses. Marketing expert Jeanne Grunert of Seven Oaks Consulting shares with you her best tips for customer loyalty and retention. What works, what doesn't, and what can you do that won't break the bank and bust your budget? Jeanne offers practical tips on how to encourage customers to return to your business time and time again. 

  • 00:43

    OWNERSHIP/EMPLOYER OR WORKER/EMPLOYEE MINDSET

    in Business

    WHAT IS A OWNERSHIP MINDSET AND HOW DO YOU GET IT?


    Here are some traits of people with an employee mentality:



    I work for a paycheck — period.
    There’s no need to give more than I have to, because the company will take advantage of me.
    The business is lucky to have me.
    Somebody is mandated to take care of me.
     I am entitled simply because I work here.
    I only do what I am told to do.


    Believe it or not, even some business owners have an employee mentality. When an employer does not sacrifice personal preference for the good of the business, that employer has an employee mentality. When an employer works a 32-hour week, takes vacations when due, takes little interest in continuing education, and actually jumps at the opportunity to close the office, that’s an employee mentality.


    Employees typically take assignments and complete them without a thought as to how their personal efforts impact the success of the business. Employees also concentrate on the status que in the workplace. They don’t rock the boat, and they exert just enough effort and energy to get by.

    Owners, on the other hand, enthusiastically give the extra effort and choose to do things to attract more business, clients, and profits. Owners see the big picture and know the work they do is making a meaningful contribution to the company’s advancement. Owners also concentrate on developing new, positive solutions to current operation. They think outside the box; they take risks and become problem-solvers.


     

  • 01:00

    The Myth of Employee Burnout

    in Business

    Burnout (lack of motivation/engagement) is a very real thing, but the reasons it happens often escape people, which is why we see the cycle repeat itself over and over again. An employee starts a job enthused, engaged and motivated, then somewhere along the line they become unproductive and show a lack of initiative.  One of the main reasons this happens (which few people admit) is due to the environment created by a leader.  The trick is for each leader to look in the mirror to determine the source of the breakdown. Matt Heller joins us to talk about this important topic.


    Matt is the founder of Performance Optimist Consulting. As a trainer and facilitator, Matt has a developed a proven track record for being able to relate to any audience and give them solid tools they can use immediately.  Matt is the author of The Myth of Employee Burnout.


    Today’s show is sponsored by Audible.com and Clarity of Course Sales Training Program. Audible.com is a leading provider of spoken audio entertainment and information. Listen to audiobooks whenever and wherever you want. Get a free book when you sign up for a 30-day free trial at audibletrial.com/businessgrowth.


    The Clarity of Course sales training program provides small business owners and sales professionals a step by step process for establishing a sales plan you’ll be sure to follow. Visit clarityofcourse.com to learn more and download.


     

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