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Experience Health Radio

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Executives and thought leaders discussing improving patients' experiences through Contact Centers, EMR's and Patient Portals.

On-Demand Episodes

We have said it before and we will say it again: standardization is tantamount to a successful access and intake centralization effort. Unfortunately, too many organizations continue to use ?boutique? visit types when creating scheduling... more

Singola focuses on helping patients access and receive care, and all across the country our clients work to remove barriers to access. But this mission takes on new challenges and complications when taken to the global arena. Enter the... more

Everyone is a patient in today's healthcare climate, and we all know how difficult it can be to navigate the insurance side of the industry. Getting insurance and staying covered can be hard enough, but when hospitals and insurance... more

Singola has noticed a real shift in the Access and Intake operations landscape over the last year. We used to have to define patient and physician access as we met with new clients, and now we have healthcare executives reaching out to... more

A contact center is only as good as its agents, and they in turn need to be empowered with the right information at exactly the right time in order to provide great customer service. Singola, together with Jason Reaves, have developed... more

It's time for healthcare to utilize technology to wow patients with better care and better experiences. Once an organization sets its customer service priorities and strategies, it's time to think outside the box to find technological solutions that... more

Ben Chodor, News Anchor of HealthTechTalk on IHeart Radio, joins Singola to discuss the impact of telehealth, why every organization needs a telehealth strategy, and how it will shape the future of healthcare.

As more and more hospitals, clinics, and doctors merge and integrate into large health systems. It can become confusing for patients to know where and how to receive care. Coordinating efforts to improve patient access and intake takes... more

Before we dive into the 2016 episodes, we want to take some time to reflect back at what we learned last year from our experiences around the world and what we hope to do in the new year. We are grateful to everyone that has supported... more

Population health has arrived on the healthcare scene, and if we're smart, we'll make sure it's here to stay. Susan Marks from Amati Health will talk with Singola Consulting about why it's smart to move towards population health, what an... more

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