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  • 00:45

    The Effects of Business Etiquette on Employee Satisfaction and Retention

    in Business

     


    Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular.   We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization.  The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.  


    ABOUT JENNIFER BROWN:


    Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.


    Highlights from Jennifer’s 25 years in Human Resources include:



    Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
    Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
    Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
    Senior and Staff Consultant at Anderson Consulting (Accenture).
    Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
    Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices. 


     

  • 00:14

    Customer Loyalty and Retention Strategies that Work

    in Marketing

    Customer loyalty and retention strategies that work for entrepreneurs, small businesses, medium sized businesses. Marketing expert Jeanne Grunert of Seven Oaks Consulting shares with you her best tips for customer loyalty and retention. What works, what doesn't, and what can you do that won't break the bank and bust your budget? Jeanne offers practical tips on how to encourage customers to return to your business time and time again. 

  • 00:31

    The Agenda: Turbulence returns for Abbott Government and data retention

    in Politics Progressive

    Australia's federal government after hitting the reset button (again) are finding themselves once again facing turbulent times. Not long after the fever-pitch of a leadership spill the leaks started again. It seems that this government with the current leadership cannot or will not accept that they need to change the style. 


    And on top of the turbulence in the Abbott Government, it turns out the so-called progressive Labor Party will acquiesce to the ruling government on data retention and further destroy Australians civil liberties.


    Join the team as they vent their spleen. It's always more fun with you!

  • 00:16

    Staff Retention Lessons from The New York Yankees

    in Business

    Who Said Hiring Staff Has to Be Difficult or Painful?


    Jeff Altman, The Big Game Hunter has been helping organizations hire leaders and staff for more than 40 years. 


    On this show, Jeff Altman, The Big Game Hunter offers some thoughts about some of the benefits of working with third party recruiters as part of your recruiting efforts.


     


    On this show, Jeff Altman, The Big Game Hunter uses lessons from The New York Yankees to help you examine ways you can improve your staff retention.

  • 00:29

    The Agenda: A war that isn't, data retention and more budget woes

    in Politics Progressive

    It's another week and the Australian Government continues to talk up a war in the Middle East despite polls saying people are against it. There remains serious problems for Abbott's first Budget and with less confidence in the market.


    It's hard to say that their international diplomatic efforts are any better. With missteps and wild rhetoric the real order of the day Australia's two major parties have signed the country up to another war without any end in sight or an exit plan. And all of it will comes with a massive price tag - yet there's no money for education and healthcare; or to care for our most vulnerable people.


    And then there's the mandatory data retention regime.


    Join in and vent your spleen with the team!

  • 00:45

    SwCA Episode 183: How HR Helps (or hurts) Retention in the Hiring Process!

    in Business

    SITE: http://www.courtneyanderson.com/swca-episode-183-hr-heroes-hangout-series-how-hr-helps-or-hurts-retention-in-the-hiring-process.html

     

    SHOW NOTES: Our HR HEROES HANGOUT™ series is dedicated to those who serve our societies each day, toiling in the bowels of the human capital infrastructure issues that fuel all organizations (hiring, retention, engagement, efficiency, compensation, legal compliance, policy and procedure continuous improvement, training and education, litigation mitigation, etc.); our HR HEROES! These are the unsung heroes that ensure that organizations achieve and sustain maximum human capital competitive advantage! In this episode our topic is, "How HR Helps (or hurts) Retention in the Hiring Process!"

    In this episode we explore the hiring process situations where our HR HEROES actually are SUPER-HEROES! 

    How? The mission for our HR Hero is to simultaneously defend the organization against "bad apples" while trying to lure in and retain "good apples." A "bad apple" is a human who does not want to be part of the organization. A "good apple" is a human who does want to be part of the organization. A "bad apple" must be warded off, defended against and expelled (if one gets past the organizational defenses). 

    Why? Someone who "does not want to be here" will destroy everything they come in contact with. They complain, sabotage, obstruct, create conflict and spread the misery and pain that they are experiencing to peer staff, supervisor, customers, vendors, social media and any other entity that they interact with. They do not want to be there so they don't care about the mission statement, the customer, the goals, the culture, their coworkers, their boss, anything at all. 

    You may wonder, why would a "bad apple" even bother to try to enter our organization if they don't want to be there? Well, they have other motives. 1) They are broke and need money. Your organization represen

  • 00:27

    Job Retention and Security in General Labor

    in Goals

    Job retention and job security should be part of work plans for all who have to work for a living. Your plan for getting hired must include job retention and job security. In your wish list (goals) as you work toward earning a paycheck, don't make it just about the money. You can and will accumulate money from a variety or sources as you go through life. The money you earn doing your work for life should be a product of your skills to retain your job in a company that at least gives you the security of investing in you beyond wages. 
    Work for life is about more than getting a good paying job. Work for Life is about, job retention, job security, disposable income, and a leisure retirement. Work for life targets Veterans, Men with families, and Young Men just beginning their work life. We want you to have vacations along the way, and we want you to work to end with a leisurely retirement. This all takes plans, work, and faith.

  • 01:00

    The Business Sustainability Radio Show with Josh Patrick 4/17/2015 edition

    in Business

    Join us this Friday at 1 PM EDT where we will discuss how to get more value from your business with three thought leaders for small business owners.  Our first guest is Barbara Taylor who will help us understand what a traditional small business needs to do if they want to sell to an outside buyer.  Next, is Lou Bortone one of the leaders in the country on how to use video as a marketing tool.  Lou will help us understand why video is important and what we need to do to get started with using this very powerful marketing tool.  Finally we'll be talking with Rick Kozlowski from Lisman and Leckerling to talk about how to put together a key person compensation plan that will help performance as well as retention for the really important people in your company.

    The sustainable business is one that will be here for multiple generations.  I want you to ask yourself what you would do differently if you were to have your business still be here and operating 100 years from now.  It's this mindset that helps you creat true and lasting value in your business.

  • 00:28

    Keeping Your Employees Engaged and Happy on the Job with Leigh Branham

    in Entrepreneur

    Do you know what the number one reason is  employees quit their jobs?  How about seven?


    Discover what the seven reasons are and what you can do to stop the exodus from your company. Leigh Branham, SPHR and the founder of Keeping the People, Inc. joins host Kelly Scanlon to discuss the employment climate in the current economy. Branham is author of three books including,"The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It’s Too Late". They'll discuss the root causes behind employee disengagement and what you can do as a small business owner to retain your staff.  Leigh has been interviewed on National Public Radio, published in The Harvard Business Review, and quoted in Business Week, The Los Angeles Times, The Chicago Tribune, and many others through The Associated Press, as an expert on employee retention.


    Keeping the People, Inc. is a talent management consulting firm which helps organizations analyze root causes of turnover and employee disengagement, then develop and implement employer-of-choice strategies.


    To hear more shows hosted by Kelly Scanlon visit our archives

  • 00:28

    How To Use Conflict At Work

    in Management

    Considered by many to be one of the leading thinkers in human development, Dr. Bob Wright (www.drbobwright.com) is an internationally recognized visionary, educator, program developer, author, speaker, relationships expert, entrepreneur, consultant, and executive coach.


    Dr. Bob founded the Graduate Institute for the Realization of Human Potential and the Foundation for Transformational Leadership. Dr. Bob Wright’s degrees include a BA in Sociology, MA in Communications, MSW in Clinical Social Work, and a Doctorate in Education, Leadership, and Change.


    Sasha is the head of business development (marketing and sales strategy) for all clients at the Wright Foundation for the Realization of Human Potential. She oversees speaking engagements for Dr. Judith Wright and Dr. Bob Wright as well as publicity opportunities for their faculty's speakers bureau. She onboards new clients through coordinating Foundations training, their introductory social emotional intelligence training. She manages a team of six spanning the university and institute client acquisition and retention.


    http://www.transformweekendtraining.com

  • 00:29

    The Agenda: Another massive week in which stuff happened

    in Politics Progressive

    It's been another huge week in Australian politics. There remains dissent among Government back-benchers with the Prime Minister continuing to make gaffes. But then the Labor Party opposition found itself on the wrong side of Australian opinion by supporting data retention laws. With so much going on we're reminded of the passing of former Prime Minister Malcolm Fraser - another giant in Australian politics.


    So make sure you come and join the team and vent your spleen.


    There's heaps to vent about.