• 00:14

    Customer Loyalty and Retention Strategies that Work

    in Marketing

    Customer loyalty and retention strategies that work for entrepreneurs, small businesses, medium sized businesses. Marketing expert Jeanne Grunert of Seven Oaks Consulting shares with you her best tips for customer loyalty and retention. What works, what doesn't, and what can you do that won't break the bank and bust your budget? Jeanne offers practical tips on how to encourage customers to return to your business time and time again. 

  • 00:31

    The Agenda: Turbulence returns for Abbott Government and data retention

    in Politics Progressive

    Australia's federal government after hitting the reset button (again) are finding themselves once again facing turbulent times. Not long after the fever-pitch of a leadership spill the leaks started again. It seems that this government with the current leadership cannot or will not accept that they need to change the style. 


    And on top of the turbulence in the Abbott Government, it turns out the so-called progressive Labor Party will acquiesce to the ruling government on data retention and further destroy Australians civil liberties.


    Join the team as they vent their spleen. It's always more fun with you!

  • 00:29

    The Agenda: A war that isn't, data retention and more budget woes

    in Politics Progressive

    It's another week and the Australian Government continues to talk up a war in the Middle East despite polls saying people are against it. There remains serious problems for Abbott's first Budget and with less confidence in the market.


    It's hard to say that their international diplomatic efforts are any better. With missteps and wild rhetoric the real order of the day Australia's two major parties have signed the country up to another war without any end in sight or an exit plan. And all of it will comes with a massive price tag - yet there's no money for education and healthcare; or to care for our most vulnerable people.


    And then there's the mandatory data retention regime.


    Join in and vent your spleen with the team!

  • 00:45

    SwCA Episode 183: How HR Helps (or hurts) Retention in the Hiring Process!

    in Business

    SITE: http://www.courtneyanderson.com/swca-episode-183-hr-heroes-hangout-series-how-hr-helps-or-hurts-retention-in-the-hiring-process.html

     

    SHOW NOTES: Our HR HEROES HANGOUT™ series is dedicated to those who serve our societies each day, toiling in the bowels of the human capital infrastructure issues that fuel all organizations (hiring, retention, engagement, efficiency, compensation, legal compliance, policy and procedure continuous improvement, training and education, litigation mitigation, etc.); our HR HEROES! These are the unsung heroes that ensure that organizations achieve and sustain maximum human capital competitive advantage! In this episode our topic is, "How HR Helps (or hurts) Retention in the Hiring Process!"

    In this episode we explore the hiring process situations where our HR HEROES actually are SUPER-HEROES! 

    How? The mission for our HR Hero is to simultaneously defend the organization against "bad apples" while trying to lure in and retain "good apples." A "bad apple" is a human who does not want to be part of the organization. A "good apple" is a human who does want to be part of the organization. A "bad apple" must be warded off, defended against and expelled (if one gets past the organizational defenses). 

    Why? Someone who "does not want to be here" will destroy everything they come in contact with. They complain, sabotage, obstruct, create conflict and spread the misery and pain that they are experiencing to peer staff, supervisor, customers, vendors, social media and any other entity that they interact with. They do not want to be there so they don't care about the mission statement, the customer, the goals, the culture, their coworkers, their boss, anything at all. 

    You may wonder, why would a "bad apple" even bother to try to enter our organization if they don't want to be there? Well, they have other motives. 1) They are broke and need money. Your organization represen

  • 00:16

    No B. S. Hiring Advice Radio: Staff Retention Lessons from The New York Yankees

    in Business

    Who Said Hiring Staff Has to Be Difficult or Painful?


    Jeff Altman, The Big Game Hunter has been helping organizations hire leaders and staff for more than 40 years. 


    On this show, Jeff Altman, The Big Game Hunter offers some thoughts about some of the benefits of working with third party recruiters as part of your recruiting efforts.


     


    On this show, Jeff Altman, The Big Game Hunter uses lessons from The New York Yankees to help you examine ways you can improve your staff retention.

  • 00:27

    Job Retention and Security in General Labor

    in Goals

    Job retention and job security should be part of work plans for all who have to work for a living. Your plan for getting hired must include job retention and job security. In your wish list (goals) as you work toward earning a paycheck, don't make it just about the money. You can and will accumulate money from a variety or sources as you go through life. The money you earn doing your work for life should be a product of your skills to retain your job in a company that at least gives you the security of investing in you beyond wages. 
    Work for life is about more than getting a good paying job. Work for Life is about, job retention, job security, disposable income, and a leisure retirement. Work for life targets Veterans, Men with families, and Young Men just beginning their work life. We want you to have vacations along the way, and we want you to work to end with a leisurely retirement. This all takes plans, work, and faith.

  • 01:29

    Trucking Open Forum Highlights "Obstruction of Justice"

    in Current Events

    Our opening topic for the show will be, "Does law enforcement have the right to wake up drivers while they are on their federally mandated 10 hour break?


    Kenny Capell will be checking in with us to share his experience. Kenny was arrested last year for Obstruction of Justice while on his mandatory 10 hour break, and after nearly one year, the case was just dismissed as of Feb. 6th, 2015. Is this a victory for truckers in general as they face other challenges in maintaining HOS compliance?


    Join us as we review the almost year long journey, including the 'Request for ‘Pattern and Practices’ Investigation of Georgia Motor Carrier Compliance Division;Civil Application Pursuant to Title 42,U.S.C.,Section14141" by James Lamb of SBTC.


    If time allows, we will continue discussion on the importance of truck driver health. Do you believe that more truckers are making a stand for their health and well-being?


    Also, what about the continuous and ongoing surge for more regulations or the driver recruitment and retention issue? We'll try to get to this topic as well . . . It's anything "TRUCKING" on our OPEN FORUM broadcast.


    Why not call in and join the conversation? 347-826-9170.

  • 01:38

    Episode 974: The Professsional Volunteer Fire Service

    in Training

    Examining issues and challenges faced by the volunteer firefighter today.  Being a professional firefighter has nothing to do with earning a paycheck but has everything to do with attitude, appearance, commitment and dedication.


    This episode's guest is Candice McDonald who is a volunteer firefighter in the Winona (Ohio) Fire Department and is associated with the Cumberland Valley Volunteer Fireman's Association.  She will be discussing "Reputation Management" and how we can work within our firehouses to prevent behavior that is detrimental to the reputation of the fire service. She will offer tips and provide information and ideas on how to implement safeguards in your firehouse  to protect it from reputational threats AND from making headlines for the WRONG reasons. She will also offer ideas as to how social media can be used in a positive way to recruit new members as well as show the public the professional service your volunteer fire department provides!

  • 01:04

    Evergreen: Cultivate Long-term Loyalty so Your Business Idea Thrives!

    in Entrepreneur

    Best-selling author Noah Fleming challenges our conventional thinking about how we acquire new customers AND create enduring customer loyalty to keep more of our existing clients, and shares specific actions to take to do so.

  • 00:31

    Show #104: Transparency in the Workplace

    in Business

    Special Guest: Joe Wiggins, Head of Communications, Glassdoor


    Employees used to be in the dark in the workplace. The employer would hold all the cards from the moment someone walked through the door for an interview to the moment they walked out the door on their way to another job or to retirement. Information about salary, the interview process, the benefits package, the culture and how a company had treated it staff in the past was restricted, or at the very least difficult to find. This has meant that making decisions about where to work has been, until a few years ago, based on very limited, incomplete and certainly one-sided information.


    When it comes to an ‘employer brand’, job seekers get far more information online than what they read on a company’s career site. So a company’s employer brand is not just about what an employer puts out but it is also about the voice of the people that interact with the company, be it employees, customers, investors, shareholders and others.


    This transparency will continue to rapidly change the workplace. Those companies that cannot, or refuse to, adapt will wither and those that embrace the trend will flourish. We are already seeing this today, with companies living their lives in the open finding it easier and cheaper to recruit and having much higher rates of retention.


    Joe Wiggins is Head of Comms for Glassdoor in Europe. He manages external affairs across all channels including traditional and social media and is launching Glassdoor in new countries across Europe. He has 15 years communications experience, specialising in launching and enhancing the profile of online brands. He has been with Glassdoor since March 2014. His experience in online recruitment goes back to the Millennium, working with Top Jobs On The Net.


    Host: Jo Dodds

  • 00:31

    Meet Lucy Kelleher, The Tea Lady

    in Business

    Lucy has lived in Southern California with her amazing husband of almost 14 years.   They met while training in Aikido, a Japanese martial art almost 20 years ago.  They now own our own Aikido dojo (school) where Lucy teaches children’s classes. She became a trial paralegal right out of school but decided to change careers about 8 years ago.  Lucy went back to school to become a teacher.  After 5 years of teaching 3rd and 4th grade students, she decided to take the leap and become an entrepreneur!


    Lucy works with DIYers as well as small business owners and entrepreneurs to help them stand out in the business world. She helps them with their customer retention and customer appreciation programs.  She does this through two wonderful companies that she is an Independent Consultant for:  Close to My Heart and Steeped Tea.  Close to My Heart is a company based out of Utah and is celebrating its 30th year in business.  She is celebrating her 10th year as a consultant with them. Their mission is to show you how to celebrate relationships through discovering your creativity, to preserve and share the moments that matter most. She’s also a consultant with Steeped Tea, a Canadian-based company that specializes in loose leaf teas and tea accessories. 

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