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  • 00:45

    Effects of Business Etiquette on Employee Satisfaction and Retention

    in Business

    Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular.   We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization.  The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.  


    ABOUT JENNIFER BROWN:


    Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.


    Highlights from Jennifer’s 25 years in Human Resources include:



    Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
    Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
    Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
    Senior and Staff Consultant at Anderson Consulting (Accenture).
    Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
    Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices. 

  • 00:14

    Customer Loyalty and Retention Strategies that Work

    in Marketing

    Customer loyalty and retention strategies that work for entrepreneurs, small businesses, medium sized businesses. Marketing expert Jeanne Grunert of Seven Oaks Consulting shares with you her best tips for customer loyalty and retention. What works, what doesn't, and what can you do that won't break the bank and bust your budget? Jeanne offers practical tips on how to encourage customers to return to your business time and time again. 

  • 00:31

    The Agenda: Turbulence returns for Abbott Government and data retention

    in Politics Progressive

    Australia's federal government after hitting the reset button (again) are finding themselves once again facing turbulent times. Not long after the fever-pitch of a leadership spill the leaks started again. It seems that this government with the current leadership cannot or will not accept that they need to change the style. 


    And on top of the turbulence in the Abbott Government, it turns out the so-called progressive Labor Party will acquiesce to the ruling government on data retention and further destroy Australians civil liberties.


    Join the team as they vent their spleen. It's always more fun with you!

  • 00:16

    Staff Retention Lessons from The New York Yankees

    in Business

    Who Said Hiring Staff Has to Be Difficult or Painful?


    Jeff Altman, The Big Game Hunter has been helping organizations hire leaders and staff for more than 40 years. 


    On this show, Jeff Altman, The Big Game Hunter offers some thoughts about some of the benefits of working with third party recruiters as part of your recruiting efforts.


     


    On this show, Jeff Altman, The Big Game Hunter uses lessons from The New York Yankees to help you examine ways you can improve your staff retention.

  • 00:29

    The Agenda: A war that isn't, data retention and more budget woes

    in Politics Progressive

    It's another week and the Australian Government continues to talk up a war in the Middle East despite polls saying people are against it. There remains serious problems for Abbott's first Budget and with less confidence in the market.


    It's hard to say that their international diplomatic efforts are any better. With missteps and wild rhetoric the real order of the day Australia's two major parties have signed the country up to another war without any end in sight or an exit plan. And all of it will comes with a massive price tag - yet there's no money for education and healthcare; or to care for our most vulnerable people.


    And then there's the mandatory data retention regime.


    Join in and vent your spleen with the team!

  • 00:45

    SwCA Episode 183: How HR Helps (or hurts) Retention in the Hiring Process!

    in Business

    SITE: http://www.courtneyanderson.com/swca-episode-183-hr-heroes-hangout-series-how-hr-helps-or-hurts-retention-in-the-hiring-process.html

     

    SHOW NOTES: Our HR HEROES HANGOUT™ series is dedicated to those who serve our societies each day, toiling in the bowels of the human capital infrastructure issues that fuel all organizations (hiring, retention, engagement, efficiency, compensation, legal compliance, policy and procedure continuous improvement, training and education, litigation mitigation, etc.); our HR HEROES! These are the unsung heroes that ensure that organizations achieve and sustain maximum human capital competitive advantage! In this episode our topic is, "How HR Helps (or hurts) Retention in the Hiring Process!"

    In this episode we explore the hiring process situations where our HR HEROES actually are SUPER-HEROES! 

    How? The mission for our HR Hero is to simultaneously defend the organization against "bad apples" while trying to lure in and retain "good apples." A "bad apple" is a human who does not want to be part of the organization. A "good apple" is a human who does want to be part of the organization. A "bad apple" must be warded off, defended against and expelled (if one gets past the organizational defenses). 

    Why? Someone who "does not want to be here" will destroy everything they come in contact with. They complain, sabotage, obstruct, create conflict and spread the misery and pain that they are experiencing to peer staff, supervisor, customers, vendors, social media and any other entity that they interact with. They do not want to be there so they don't care about the mission statement, the customer, the goals, the culture, their coworkers, their boss, anything at all. 

    You may wonder, why would a "bad apple" even bother to try to enter our organization if they don't want to be there? Well, they have other motives. 1) They are broke and need money. Your organization represen

  • 00:27

    Job Retention and Security in General Labor

    in Goals

    Job retention and job security should be part of work plans for all who have to work for a living. Your plan for getting hired must include job retention and job security. In your wish list (goals) as you work toward earning a paycheck, don't make it just about the money. You can and will accumulate money from a variety or sources as you go through life. The money you earn doing your work for life should be a product of your skills to retain your job in a company that at least gives you the security of investing in you beyond wages. 
    Work for life is about more than getting a good paying job. Work for Life is about, job retention, job security, disposable income, and a leisure retirement. Work for life targets Veterans, Men with families, and Young Men just beginning their work life. We want you to have vacations along the way, and we want you to work to end with a leisurely retirement. This all takes plans, work, and faith.

  • 00:32

    Automotive Advertising Experts - MyAutoCloud; Matt Ward, Tom Kain, Bill Camastro

    in Automotive

    Philip Zelinger, the President of Ad Agency Online, LLC, will interview Matt Ward, the Co-Founder of MyAutoCloud, Tom Kain, VP of Strategic Partnerships and Dealer/Developer Bill Camastro, on the Automotive Advertising Experts Show to air on Friday, May, 22nd 2015 at 12 Noon EST.


    This group of auto industry insiders will discuss next generation solutions provided by MyAutoCloud, designed to enhance communications between auto dealers and their customers with tangible results. This must listen to show will provide best practices for auto dealers and automotive advertising agencies alike.


    About MyAutoCloud


    MyAutoCloud is addressing one of the hottest topics in the industry, “Customer Retention”! In an industry known for defection (post-sale), retention is now on the front burner as sales margins have compressed and costs in all areas are up.


    Retaining the consumer through the ownership lifecycle has been nothing short of a losing battle. Myautocloud.com has developed intuitive and interactive logic that allows a non-intrusive, high R.O.I., platform to retain customers at the industry’s highest levels. It begins at the point of sale or service and continues from that point forward. Any dealer can increase their retention and R.O.I on a turnkey basis 15-20% or actively engage one's service BDC/appointment setters and see huge returns.


    All of these automated turnkey solutions can be found in MyAutoCloud’s Defection Management Suite of products.

  • 01:02

    Award Winning Music Executive David C. Linton On The Magic Of The Music Industry

    in Self Help

    The Wealthy Speaker Show is honored to host and interview David C. Linton, an award winning media professional and senior marketing executive. Host Paul Lawrence Vann states, "This episode of The Wealthy Speaker features a man who operates from a position of excellence in everything he does and listeners are going to be the beneficiary of expertise, wisdom and knowledge of the music industry unlike anything they've experienced before."


    Who is David C. Linton? David was the head of Urban Music Promotions & Marketing departments at Warner Bros, Island/Def Jam, Arista and Capitol Records. He managed multi-millions dollar profit centers responsible for marketing projects by some of America's biggest music stars. He is known as a "Fixer" and has successfully restructured and implemented infrastructure systems leading to increased productivity of regional marketing managers while, enhancing staff development and improving retention.


    Mr. Linton has great leadership and communication skills,which is vital in maintaining internal and external relationships with managers radio,television and other media outlets.That's not all, he has been responsible for over 90 million units in sales, as certified by the Recording Industry Arts Association (RIAA). 


    Today David C. Linton serves as a Supplemental Health Benefits Consultant, helping clients protect their assets against the # 1 cause of bankruptcy in America today. He is going to briefly discuss how he adds value to his clients.


    Wealthy Speaker Show fans, followers and friends tune in on Wednesday, May 20, 7:00 PM (Eastern) to listen to music executive David C. Linton provide expertise on the music industry and how to protect your assets. Tune in at http://www.blogtalkradio.com/paullawrencevann, call in with questions at (646) 59504797 and or join us on the web chat line. See you soon!

  • 01:00

    The Business Sustainability Radio Show with Josh Patrick 4/17/2015 edition

    in Business

    Join us this Friday at 1 PM EDT where we will discuss how to get more value from your business with three thought leaders for small business owners.  Our first guest is Barbara Taylor who will help us understand what a traditional small business needs to do if they want to sell to an outside buyer.  Next, is Lou Bortone one of the leaders in the country on how to use video as a marketing tool.  Lou will help us understand why video is important and what we need to do to get started with using this very powerful marketing tool.  Finally we'll be talking with Rick Kozlowski from Lisman and Leckerling to talk about how to put together a key person compensation plan that will help performance as well as retention for the really important people in your company.

    The sustainable business is one that will be here for multiple generations.  I want you to ask yourself what you would do differently if you were to have your business still be here and operating 100 years from now.  It's this mindset that helps you creat true and lasting value in your business.

  • 01:01

    Marketing That Drives Customers to YOU! - Hank Yuloff

    in Self Help

            Hank Yuloff is a targeted marketing tactician with over 30 years experience keeping companies “top of mind” with their customers.        He began his career working for various media outlets before opening Promotionally Minded Marketing, in 1997.        


            They specialize in targeted marketing plans (under the OurMarketingGuy.com brand), logo development, client retention and appreciation programs, and, promotional products.  Hank has been on the Board of Directors for several nonprofits, including a religious school, and his Neighborhood Council, and is a past president of his local Chamber as well as the Specialty Advertising Association of California.


            He is the author of two marketing books, the first was “49 Stupid Things People Do With Business Cards... and How To Fix Them.”     And he his new book,  “The Marketing Checklist  - 80 Simple Ways to Master Your Marketing” which just launched as a best-seller on Amazon.com.  Hank also hosts a weekly radio show with the same name.


            As his book title indicates, Hank will be discussing some simple ways you can market your business.


    OurMarketingGuy.com


     


    www.ChristopherRausch.com