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We'll be discussing the 4 main approachs to conflict and their strengths and weaknesses
Contending an issue and how an adversarial approach can be benefical and harmful to negotiations
Ignoring an issue discussing when its best to ignore a conflict and when it is determental to a resolution
Yeilding in a conflict and how to come to a compromise + the danger of giving in to easily
Problem Solving Approaches like mediation and also times when problem solving just isn't possible
Special Guest: Ainsley Stewart
We continue our Dispute Resolution –Cyber Style series with David Puckett, Founder and CEO of ResolvNow. It is quite normal for conflict to occur between businesses, consumers and the ordinary person. Most of us don’t have the time, energy or desire to use the court system and enter a lawsuit. So how do we give the consumer and business easier access to resolving their dispute with technology-enhanced dispute resolution? How do we unite conflict resolution practices like negotiation and mediation with various forms of technology? Consumers are often unclear and confused about how dispute resolution processes can assist much less how advancing technology comes into play. In this episode “Where Does the Conflict Go? Consumers Using Technology Enhanced Dispute Resolution,” David will address 5 barriers which contribute to this confusion, and the ways to create consumer awareness and an environment that is safe for participation.
Dave Puckett has been in the enterprise technology consulting industry for more than 25 years. His area of concentration is utilization of Technology-enhanced Dispute Resolution and Dispute System Design for online dispute resolution systems for individual, Courts, and Fortune 1000 companies. Dave’s company ResolvNow Corporation launched “Settle-Now” one of the world’s leading online dispute resolution engine and their proprietary methodology Technology-enhanced Dispute Resolution (TeDR) which includes the option to include Emotional Intelligence and Electronic Negotiation in the dispute resolution processes.
Why do old, dysfunctional patterns for handling conflict re-emerge and persist in the workplace, even after providing training, policies or procedures for resolving differences constructively? This vexing phenomenon—a return to the status quo--plagues conflict professionals and team leaders alike. The main culprit is not individuals clashing; instead it is the team’s culture—the social environment—which sets communication patterns and strongly influences how members behave when they encounter conflict. But how do we get a handle on conflict at the work team level? First we need to concretely assess a team’s “conflict climate” and then take steps to improve aspects of the climate that are negatively influencing members’ conflict behavior. In this program Michael Dues will discuss a powerful online instrument for diagnosing conflict climate in the workplace. He will describe what it measures, how it can guide interventions to gain long term, sustainable improvement in conflict management, and why it is especially useful to use an online survey for this purpose.
Michael Dues: Former Head of the Department of Communication at The University of Arizona, Dr. Dues has extensive experience as an organizational ombudsman and management consultant. He is a Senior Partner at conflictclimate.com. He pioneered the concept of “conflict climate.” His recorded lecture course, “The Art of Conflict Management,” (in The Teaching Company’s “Great Courses” series) has been widely distributed throughout the English-speaking world.
Besides the summer the holidays do bring us the best in new movies. And I just realized there's more this season than just the new Star Wars :) Creed is another one on my list of must see movies. So tonight we're going to talk about what's coming up moviewise in the next few weeks. Best break from the shopping and the family.... 2 hours with a bucket of popcorn and some great film making. Can't wait for Star Wars? Or you need to hear about everything else that's out there? Join me tonight for the holiday movie preview.
If you’ve been told not to take conflict personally, you only have half the story. Before you can do that, you have to take conflict more personally. In this program, Tammy Lenski, author of The Conflict Pivot: Turning Conflict into Peace of Mind, will discuss three simple practices you can do on your own, anytime and anywhere, to avoid the most common conflict resolution mistakes, understand why certain conflicts get their hooks into you, and figure out how to liberate yourself.
Dr. Tammy Lenski helps people excel at conflict resolution by mastering their reaction, problem solving creatively, and forging lasting results. A mediator, coach, speaker, author, and conflict resolution teacher, she has helped thousands of organizations, individuals, and mediators worldwide resolve conflict masterfully. Tammy was a founding faculty member of the world’s first master’s degree in mediation and has been featured in Bloomberg BusinessWeek, Inc, and numerous other publications. A member of the Association for Conflict Resolution’s Academy of Advanced Practitioners. Tammy was recognized in 2012 with the Association’s Mary Parker Follett Award for innovative and pioneering work in the conflict resolution field.
in Self Help
In many situations we see our decisions as an ‘either/or’ dilemma. Author and Ph.D. Bernie Mayer argues in his new book, The Conflict Paradox, Seven Dilemmas at the Core of Disputes, that the real challenge is to find a new path that incorporates both approaches. These apparently opposing conflict practices need not be mutually exclusive—in fact, each is necessary to the other.
Bernie Mayer is a Professor of Dispute Resolution, at The Werner Institute, Creighton University. For over thirty years he has been a leader in the conflict resolution field. Bernie has facilitated many complex environmental conflicts, commercial and organizational disputes, interpersonal conflicts, public decision-making processes, and has an extensive background in family mediation as well. He is a founding partner of CDR Associates, a pioneering conflict intervention firm. Bernie is the author of many books and articles. His lastest book is, The Conflict Paradox, Seven Dilemmas at the Core of Disputes.
Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation and facilitation services, conflict coaching, training and somatic education to private and government clients. He holds a Master of Science degree from George Mason University’s School for Conflict Analysis and Resolution and a black belt in the Japanese martial art of Aikido. Stephen is a nationally recognized expert on how to maintain your performance under pressure and the Chair of the Association for Conflict Resolution’s Taskforce on Safety in ADR.
Hey EVERYONE thanks as always for tuning into your girls Bambie and Dusty.Today we will be taking about Thanksgiving, some Thanksgiving Drama,and Holiday Shopping! Are you really getting the best deals this holiday season?
It's the holiday season and No Tea wants to celebrate with you. Join Chrita and Cryss as we talk about the origins of holiday traditions, the evolution via new generations, and where we're headed. We'll also talk about managing holiday stress.
Whether it be Thanksgiving, Christmas, Hanukkah, Kwanzaa, or New Year's, let us know what your favorite memories are, and what you're doing this year.
Join us, (646) 668-2620 -7-9:00 p.m., or live chat here on blogtalk, w/ Chrita on Twitter, or Cryss on Facebook. We'll be waiting!
The 2015 holiday shopping season is here, and video games are showing up on many people's gifts lists. Do parents need to worry about purchasing video games for children and grandchildren? Here to help us sort through questions and concerns that may arise about various types of games is Stetson University Psychology Professor Chris Ferguson, who has conducted extensive research on whether violent video games affect youth.
Ken Cloke is renowned for his decades of work, passion and dedication to bring peacemaking tools to wherever he believes he can be of service whether it is in the U.S. or around the world. In this episode, The Language of Conflict, Ken will share his personal journey into conflict resolution and peace-making and what keeps him here is this field. He will also share his philosophy of peace-making and what he believes can bring us closest to peace. His global work, research and teachings lead Ken to write numerous books including his most recent The Dance of Opposites which explores a new vision for conflict resolution and the use of language in conflict.
Kenneth Cloke is a mediator, arbitrator, coach, consultant and trainer, specializing in resolving complex multi-party disputes, including marital, divorce, family, grievance and workplace disputes, collective bargaining, organizational, public policy, and school conflicts, and designing preventative conflict resolution systems. He has worked in over 20 countries, and is founder and first President of Mediators Beyond Borders. He has published 11 books.
Zena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan. Zena is a lawyer and a former president of the Academy of Family Mediators.
Hello and welcome back this week to our clips and tips segment!
Happy Thanksgiving, and we're so very close to celebrating one of our favorite times of the year! Tonight our show is back by popular demand, as we were a featured guest host for the Holiday Entertaining Radio Show by World Kitchen in 2013. We talked about Holiday Craft Adornments and this year we'd like to amp up with secrets for holiday cooking, essential cooking techniques, and quick fun recipes in addition to creating beautiful crafts.
What a great time for eating, visiting, and sharing among family and friends our gifts of giving. We can create expressions of love, joy, with holiday crafts that will undoubtedly create happy times and memoirs. So join in with us tonight as we share great ideas to spruce up and make your holiday more fun and festive!
See ya there!
10:30 pm pst
Holidays are comprise of many memories and emotions. Some bitter other sweet. Juggling different demands, personalities, responsibilities and personal injuries is quite demanding on anyone. By putting things in perspective and realizing there will be things which happen not in your control, one can move from holiday tears to cheers.
Lets talk about this today on Talking About You with ESTRA Radio.
Note Accurate On Air Time: Mondays 7:30 pm PST. Call host (718) 766-4385