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This week on Franchise Today, host, Paul Segreto is joined by long-time franchise professional and author, Dr. John Hayes. For nearly 30 years Dr. Hayes has taught the most popular symposium at the International Franchise Expo: “The A to Zs of Buying a Franchise.” Currently, he teaches marketing and management courses at Gulf University for Science & Technology in Kuwait, and he blogs about franchising at www.HowToBuyAFranchise.com. Dr. Hayes is one of the few people in the world to have been a franchisee, a franchisor, and an advisor to franchisors and franchisees. For many years John’s client list included the International Franchise Association (IFA), the International Franchise Expo (IFE), and dozens of franchise companies.
This week on Franchise Today the focus is on franchisee satisfaction and validation and how they ultimately combine for franchise success. Host, Paul Segreto welcomes as his guest, Michelle Rowan, President of Franchise BusinessREVIEW as they dive into the pitfalls that franchisors may face that slow down or even prevent growth and brand success. Paul and Michelle also discuss recent reports by Franchise BusinessREVIEW on emerging brands and in celebration of Veterans Day a peak into their recent editorial, Vet Report.
About Our Guest
Michelle Rowan is the president of Franchise Business Review, a market research and consulting company specializing in franchisee and customer satisfaction, as well as franchise relations issues. After working in the hospitality and telecommunications industries, she joined Franchise Business Review in 2005 as the first full-time employee. Over the last nine years, Rowan has worked with over 800 franchise systems. She is an active member of the International Franchise Association and a Certified Franchise Executive. She has facilitated CEO Performance Groups and Executive Networking Groups over the last 2 years within the franchise industry and regularly speaks at industry events.
This week on Franchise Today, our guests are co-founders of Pinot's Palette, Charles Willis and Craig Ceccanti. They will discuss how they've started their "sip and paint" brand at the height of tough economic times and have successfully grown to a world-class franchise brand despite being a relatively new industry segment and entertainment option while competing against a multitude of copycat brands. Pinot's Palette has been ranked by Entrepreneur Magazine in its Annual Franchise 500 and recipient of Entrepreneur's Fastest Growing Franchise, Top Service Franchise and Top New Franchise awards in 2014. It has also been recognized as a leader in franchisee satisfaction by Franchise Business Review as FBR50 award winner two years in a row, 2014 above average in every category and ranked #8 in franchisee satisfaction in FBR’s Emerging Trends report.
We have a great show today - We are meeting with Michael Haith, Chairman of the Board for Raintree. RainTree is a team of outsourced franchise sales professionals to help emerging, mid-size and mature brands increase unit count with a comprehensive set of services. The Denver-based company provides the industry’s most experienced franchise development staff that generates the quality lead flow that previously only more mature franchisors could afford. The proven systems and processes ensure that limited development budgets recruit the highest quality and the highest quantity of franchisees that best match the culture and profile of the franchisor’s ideal franchisee.
In parts 2 and 3, we are going to play clips of interviews we had with several of RainTree's portfolio. They include Teriyaki Madness and Wag N Wash.
We have a great show today - We are meeting with John Twist, VP of Franchise & Business Development at Batteries Plus Bulbs. In business since 1988, Batteries Plus Bulbs have evolved with the expanding electronics and light bulb industries to become the nation’s largest and fastest-growing franchise in this specialized market. Entrepreneur magazine has ranked Batteries Plus Bulbs as one of the top 500 franchises in America for the past 20 consecutive years and #1 in the battery category. They have also been recognized by Forbes as the #4 franchise in their mid-range investment category.
We have a great show today. We are meeting with Leeward J. Bean, President and CEO of Big Frog, Ronald E. DeFrece, Vice President and COO of Big Frog, and Dr. Christina (Tina) Bacon-DeFrece, Ph.D., Executive Vice President of Big Frog. Big Frog's digital print on apparel capabilities make them a unique franchise opportunity - find out why by listening to the show.
In part 2, we hear a clip from our Great Clip in Franchising Podcast and learn why you have to almost work harder to fail than succeed in franchising.
Franchise Today is back and stronger than ever as it marches towards its 6th year on the air. After a period of organizational change and subsequent transition back to Franchise Foundry, Franchise Today founder, Paul Segreto is back as show host and his first guest is Mary Kennedy Thompson, President of Mr. Rooter Plumbing and Executive Vice President of The Dwyer Group.
About Our Guest
Mary Kennedy Thompson became president of Mr. Rooter Corporation in October 2006. Mary came to Mr. Rooter from national franchisor Cookies by Design, where she was president of the franchisor corporation. She came into the franchising industry as a franchisee first when in 1994, when she opened a Cookies by Design® franchise in Austin, Texas. In the next three years she opened two additional locations. As a multi-unit franchise owner, Mary led the company in market penetration and sales, earning awards for “Top Performer, “Outstanding Customer Service” and “Masters Award”.
In 2003 she earned her certified Franchise Executive certification from the International Franchise Association. Promoted to President of the company in 2004, Mary’s initiatives resulted in alliances with universal Studios, a new web site that provided an immediate increase in sales, and renewed franchisee/franchisor relations.
At the end of her first year as president of Mr. Rooter Corporation, U.S. Business Review selected Mary as one of its 2007 Editor’s Choice Executives of the Year. Today Mr. Rooter is the fastest growing plumbing franchise with more than 336 locations worldwide.
In 2014 Mary was promoted to Executive Vice President of the Dwyer Group while also retaining her current role as President of Mr. Rooter. As Executive Vice President she provides support to the CEO in the daily activities and operations of the company and its subsidiary brands.
We are meeting with Nate Malloy, COO of Profile by Sanford. Profile® by Sanford® is a comprehensive weight management program designed by Sanford Health physicians and scientists, as a Simple, Effective & Sustainable solution.
The program makes use of a Profile coach and offers integrated complementary technology to directly connect the coach and the member through their journey. Clinical & Scientific protocols have been designed to assist the coach to implement an individualized plan for each member. Their plan is designed with a focus on Nutrition, Activity & Lifestyle adaptations required for short and long-term success.
Gods Grace Entertainment Network is about bringing souls to Christ in a fun & joyous way. Gods Grace Entertainment Network will feature Great Gospel Singers, the very Best Christian Comedians, as well as a Word from a Minister that is sure to please. Rev. Andre James is the host of Gods Grace Entertainment Network. Feel free to call in and be amazed, as you experience church like nothing you have ever experienced before.
God loves the cheerful giver so we accept donations for Gods movement through www.PayPal.com/GodsGraceEnt@Gmail.com
What the bible says about tithing to the church
Bring the full tithe into the storehouse, that there may be food in my house. And thereby put me to the test, says the Lord of hosts, if I will not open the windows of heaven for you and pour down for you a blessing until there is no more need.
February 22nd show will feature Comedian Willie Brown as well as the 17 yr. old Youth Minister David E. Lucas
Tune in at 8:00 AM est Sunday mornings.
The call in number to listen to an amazing show (917) 889-3241
We have a great show today. We are meeting with Adam Robinson, Chief Hireologist at Hireology.
The Hireology selection management platform simplifies the hiring process for franchisees. The company’s award-winning Selection Manager™ includes everything an operator needs to manage their hiring process, including a fully-hosted career site, integrated job postings, compensation analysis, pre-hire assessments, interview guides, background checks, skills verification and more. Franchise systems, use Hireology’s web-based platform to deliver consistent and repeatable hiring decisions in the field - leading to lower turnover and increased profitability per location.
We are meeting with Scott Nichols, Director of Franchise Business Development for Sears Hometown and Outlet Stores.
The Outlet stores (Sears Outlet) are designed to provide customers with in-store and online access to purchase new, one-of-a-kind, out-of-carton, discontinued, obsolete, used, reconditioned, overstocked and scratched and dented products across a broad assortment of merchandise categories, including home appliances, apparel, mattresses, sporting goods, tools and lawn and garden equipment at prices that are significantly lower than manufacturers’ suggested list prices.
Sears Outlet is the oldest of the four store formats and was established in 1968. The newest format, Sears Home Appliance Showroom, was introduced in late 2007. The majority of its stores are Sears Hometown Stores, a format which grew from the legacy Sears catalog stores and celebrated its 20th anniversary in 2013.
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