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  • 00:31

    Show #111: Engagement at the Multi Award Winning Dorchester Collection

    in Business

    Special Guest: Eugenio Pirri – Vice President, People and Organisational Development, Dorchester Collection


    Just three years ago, luxury global hotel management company, Dorchester Collection, ran HR on a regional level. Each of the 10 hotels held their own individual HR functions which independently focused on people, guests and owners. Whilst working, this was inconsistent and measured in an arbitrary way.


    Enter Eugenio Pirri, with over 25 years’ experience in the hospitality industry and appointed as one of just 4 people on the executive committee in 2011, Eugenio centralised people and organisational development and introduced an evidence-based approach where guest and employee engagement are fully interlinked.


    This move has resulted in additional revenue from fully engaged guests, attrition savings in their millions and employee engagement in excess of 90%


    Eugenio is joining us today to share his impressive, and multi-award winning turnaround, and explain why a scientific approach to guest and employee is a must for modern businesses.


    Host: Cathy Brown

  • 00:31

    Show #107 - Engagement Specialist Certification Programme

    in Business

    Karin Volo, Chief Joy Bringer – Co-founder Evoloshen


    There aren’t many of these around! Karin Volo, co-author Engage! is joining us to talk about their new International Cultural Engagement Specialist™ certification programme.


    We’ve invited Karin onto the show to find out more about what is covered in their new engagement specialist certification programme and to talk about the reasons that they have created and launched it.


    As you may already know the Engage for Success movement takes a fairly benign view of commercial models, programmes or activity. In other words we are happy to talk about and share them within the movement but without any intention of ‘sponsorship’. We don’t usually stress this on our show pages, given we interview many gurus / service providers, but we felt that it ought to be made clear for this show that this isn’t our programme although we’re very pleased to have gurus, such as Karin, within our midst who are addressing learning needs in the space.


    Host: Jo Dodds

  • 00:31

    Show #108 - NGN's Pioneering Approach to Employee Engagement

    in Business

    Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)


    Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.


    This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.


    NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.


    Host: Jo Moffatt

  • 00:31

    Show #105: Practical and Measurable Employee Engagement

    in Business

    Special Guest: Frazer Rendell


    When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.


    Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.


    Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement. 


    Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement. 


    Host: Jo Moffatt

  • 00:32

    Show #112: Creativity and Innovation Through Staff Engagement

    in Business

    Special Guest: Peter Totterdill, Researcher, Consultant and Policy Advocate for workplace innovation and Chief Executive of The UK Work Organisation Network


    Great organisations understand that a continual stream of ideas is a vital resource for improvement and innovation. Creativity is an everyday behaviour, with employees actively encouraged to contribute ways of improving the organisation through new products and business streams or better ways of working.


    Based on past experience of the value of knowledge-sharing, the Creative Workplace Group is being established as a small, closed network of inspiring organisations from different sectors. Each is committed to building creative, versatile and productive places to work, and to sharing experiences and problems with other members.


    The Creative Workplace Group will be facilitated by Professor Peter Totterdill, an international researcher, consultant, speaker, national and EU policy advisor and passionate advocate for better ways of working. Peter has been facilitating networks and stimulating creative discussions for most of his career, building bridges between academic knowledge and practice.


    Host: TBC

  • 00:32

    Show #103: Building a Winning Organisation Through Engagement

    in Business

    Special Guest: Jackie Lanham, Group Organisation Development Director at Rexam


    Rexam produces 62bn cans a year in 55 plants across more than 20 countries with an 8,000 strong workforce. Our job is to make our cans as efficiently, profitably and sustainably as possible so that our customers (some of the most popular world brands) can attract and retain the loyalty of the people who consume their products. This is why, wherever you go in Rexam, you will see a common focus on operational excellence, innovation and safety to meet our customers’ expectations.


    Jackie’s focus is on building a winning organisation through providing engagement, learning and development, talent & succession planning, performance management, diversity and consultancy services.


    Join us we explore what is happening at Rexam to make it a winning organisation.


    Jackie starting working for Rexam in January 2014 and has broad-ranging experience in UK and international organisations across the manufacturing, retail, banking, insurance and IT sectors, most recently at The Co-operative Group where she re-engineered the approach to Talent at the most senior leadership and entry levels for all retail businesses. This work has been recognised through the 2013 HR Society Award for Workforce Planning and Strategy.


    Host: Jo Moffatt

  • 00:31

    Show #101: Employee Engagement - Making It Stick

    in Business

    Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva


    Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement. 


    During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
     
    Join us as we talk about how to make engagement “stick” in an organisation.  We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for. 


    Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.


    Host: Jo Moffatt

  • 00:32

    Derek Zeller on Candidate Engagement

    in Social Networking

    Derek Zeller, @Derdiver Sr. Sourcing Recruiter at Microsoft via Search Wizardsdrops by @DriveThruHR  and talks about what to do after you find the candidate.


    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time.  The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort..  The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.


    http://www.facebook.com/drivethruhr


    http://instagram.com/drivethruhr


     

  • 00:33

    Show #100: Leading as a Host – Six New ‘Roles of Engagement’

    in Business

    Special Guest: Mark McKergow


    Being a host is an ancient metaphor, but one which has now evolved to become both new and timely in the business world. Now, it is no longer enough for a leader to be heroic, they must also know when to become the host too. But what does being a host actually mean in a business context?  'Host: Six new roles of engagement for teams, organisations, communities and movements' author Dr Mark McKergow has investigated how hosts – and leaders –create engagement by stepping forward and back and being responsive to the needs and wishes of their ‘guests’. 
     
    Mark will be talking about how ‘roles’ – as opposed to ‘rules’- of engagement provide a useable and flexible framework for transforming leadership at all levels and settings.  The host metaphor is one we all know at some level, yet can enhance and build to an exquisite level of refinement with reflection and practice. 


    You can read more on our blog here.


    Dr Mark McKergow is the co-author of Host: Six new rules roles of engagement fort teams, organisations, communities and movements (Solutions Books, 2014).  He is a speaker, consultant and facilitator who finds new ways to work in tough and ever-changing environments.  He is co-author of three others books including the best-selling The Solutions Focus (Nicholas Brealey Publishing, 2007) which has appeared in 11 languages. 


    Host: Jo Dodds

  • 00:31

    Show #99 - Making Strategy Social (Social Engagement Sub Group Stream)

    in Business

    Special Guests: Steve O'Neill, John Smythe and Charelle Wigley, members of the Social Engagement Subgroup


    'Making strategy social' – is a work stream within the ’Social’ sub group of Engage for Success. It wants to make explicit the best ways and means to blend social media and face to face dialogue to devise and execute better strategy. Crowdsourcing the experience, insight and knowledge of employees as well as leaders adds value to strategy design and delivery - in what might otherwise default to a traditional 'top down' process.


    The small steering group behind this work stream wants to create a product that will help capture what organisational leaders - 'the C suite’ - needs to think about in making strategy development and implementation more ‘social’ in orientation - both in mindset as well as use of technology.


    Join us as we discuss what this work stream is focusing on and find out how you can get involved.


    Host: Jo Moffatt

  • 00:33

    Show #102 6 Levels of Engagement, Time to Get Your People Fully PRESENT?

    in Business

    Mark Hodgson, Principal at Mark Hodgson and Global Partner with Thought Leaders


    Join us as we talk about how to really engage each of your employees to drive value in your business. Mark shares his ‘6 Levels of Engagement’ model to help you to encourage your individual team members to be fully present.


    Mark Hodgson comes from a highly successful corporate leadership background and has worked in Australasia, the UK, Central Europe and Russia. He currently splits his time between Sydney and London.


    Mark draws on a powerful track record of hands-on experience backed up by a depth of learning across multiple disciplines. Much more than a lecture room theorist, he has inspired large teams across a range of commercial and third sector businesses.


    Most recently, Mark led a major business transformation within the employment services division of a large Australian provider, creating a vision, a culture and an energy that turned a $1m loss into a $4m profit. He is an expert in leading change and holds an MBA level qualification from the Australian Graduate School of Management. He is also a global partner in Thought Leaders, a world authority on helping organizations to thrive by positioning themselves as leading influencers in their market.


    Mark splits his time between London and Sydney. A gifted communicator, he engages his audience in delivering practical messages with a potent cocktail of insight, energy and wit.


    Sign up for Mark's newsletters from his blog here.


    Mark's Thought Leaders UK website


    Host: Jo Dodds