Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

  • 00:25

    Show # 125 High engagement scores through systematic engagement processes

    in Business

    Craig Rollason, UK Business Analysis and Solution Architecture Manager at National Grid


    Craig is the UK business analysis and solution architecture manager within National Grid running a matrixed team of internal employees plus contractors and third party suppliers. His focus is success through people by developing individuals and teams within and outside his organisational remit by aligning individual and organisational needs, and building an inclusive culture.


    He is a skilled facilitator and enjoys designing and creating sustainable processes and events that engage and inspire individuals and teams at all levels of the organisation.


    His team have recently rated high engagement scores and in the radio show Craig explains the underlying thinking and processes he uses to build, manage and engage his team by supporting staff and helping them be successful at the heart of management practices


    Craig is a contributing author to a best selling BCS business analysis book. Finalist for BCS IT Manager of the year 2014/15.Presenter at IIBA European Business Analysis Conference in September 2014 and 2015. And one team member won BCS BA of the year award for 2013/14 and was a finalist for 2014/15.


    This week's host is Jo Moffatt

  • 00:18

    Can Your Level of Engagement Increase Your Ability to Influence?

    in Business

    What is the connection between engagment and influence? Does work that motivates you have to come as the cost of a competitive salary? Natalie Holder-Winfield talks to Christoph Lueneburger, author of A Culture of Purpose: How to Choose the Right People and Make the Right People Choose You about these and many other questions that challenge the notions of engagement in today's organizations. During this interview, you'll hear how engaged employees add to the diversity of thought in our offices and often contribute new thoughts and improvements. You will also learn how engaged employees are necessary for keeping an organizational mission and purpose honest and in check.

  • 00:30

    Show #126: The Benefits Engagement Can Bring to Patient Experience in the NHS

    in Business

    Chris Barton, Assistant Director of Education and Workforce Transformation, South West London & St George’s Mental Health NHS Trust.


    A Nurse by profession, Chris has worked in mental health as a clinician and operational manager for the last 17 years, most recently leading the Trust’s Listening into Action Programme, which was shortlisted for the 2014 Health Service Journal Staff Engagement Award.


    Join us as we discuss how employee engagement can have a significant impact on the quality of care provided within health services. Empowering and enabling staff to be able to innovate and develop services, with as few obstacles as possible can not only improve staff survey results, but also the patient experience. Changing culture in public services and improving staff experience within the context of austerity can be a challenge, but by demonstrating commitment from the very top of the organisation, Chris will share how staff engagement has led to considerable change.


    Host: Jo Dodds

  • 00:31

    Show #116 - Sustaining Employee Engagement Through Change

    in Business

    Special Guest: Inji Duducu, Group HR Director, Benenden


    An experienced & energetic HR Director, Inji has built a reputation for creating people strategies which deliver bottom line improvements through building capability, operational excellence, cultural change & engaged people.


    Inji is an energetic and solutions driven senior HR Professional, with a track record in delivering business results through a creative and inspiring people agenda. She has held a number of senior HR roles in industry. Recently Inji has been the Group HR Director of the CPPGroup Plc, overseeing a period of business transformation across 16 countries. This resulted in CPP being awarded “Ones to Watch” status in the 2012 Best Companies Survey, despite the most adverse and turbulent year in the Company’s history. She is currently the Group People Director for Benenden, the UK’s most trusted healthcare provider.


    Inji is passionate about how high performing companies operate and the link between culture, leadership, customer experience and commercial success.


    Since she has an unusual level of interest in employment law, she has also been a member of the Employment Tribunal Service since 2010.


    Join us as we discuss sustaining employee engagement through change.


    Host:

  • Show #123: Employee Engagement for the Individual and Team - Which Comes First?

    in Business

    Special Guest: Jamie Lawrence, Editor, HRZone.com


    Effective engagement requires both an individual and collective focus but it seems that many companies focus on engaging the individual rather than thinking about the collective units – teams. The basic unit at work is the team, with a line manager at the helm, and there’s an argument that human beings as social creatures require high levels of engagement with their social working environment as a pre-requisite to individual engagement. Is it a chicken or egg scenario? Should companies be focusing on both from different, or similar, angles? Either way, as more research looks at group effectiveness and inclusiveness at work, there’s doubt we need to focus more on engaging the collective as well as the individual.


    Jamie Lawrence is editor of global online HR publication and community HRZone.com He regularly speaks to audiences of 250+ and has interviewed key HR industry names, including Daniel H. Pink. Jamie has worked previously as a small business journalist and a copywriter and has published non-fiction that reached #2 in the NYT Children’s Bestseller List. Jamie is committed to driving forward the HR agenda through HRZone.com and making sure that HR Directors have the knowledge and insight necessary to ensure HR has influence across the whole organisation.


    Host: Jo Moffatt

  • 00:31

    Show #107 - Engagement Specialist Certification Programme

    in Business

    Karin Volo, Chief Joy Bringer – Co-founder Evoloshen


    There aren’t many of these around! Karin Volo, co-author Engage! is joining us to talk about their new International Cultural Engagement Specialist™ certification programme.


    We’ve invited Karin onto the show to find out more about what is covered in their new engagement specialist certification programme and to talk about the reasons that they have created and launched it.


    As you may already know the Engage for Success movement takes a fairly benign view of commercial models, programmes or activity. In other words we are happy to talk about and share them within the movement but without any intention of ‘sponsorship’. We don’t usually stress this on our show pages, given we interview many gurus / service providers, but we felt that it ought to be made clear for this show that this isn’t our programme although we’re very pleased to have gurus, such as Karin, within our midst who are addressing learning needs in the space.


    Host: Jo Dodds

  • 00:28

    Show #109: Engagement on the Agenda at Motivate Europe Live

    in Business

    Wendy Carter, Director, Inventive & Motivation


    Engagement, incentive and reward activities will be top of the agenda when the Motivate Europe Live conference and exhibition opens its doors on 22-23 April. Engage for Success Co-Chair David MacLeod will be opening the event with the latest update on the Employee Engagement Task Force.


    Join us as we talk with Wendy about what is happening at Motivate Europe Live and why engagement is so important to the agenda this year.


    Registration for Motivate Europe Live is completely free. Visit www.motivateeuropelive.com for details.


    Host: Jo Dodds

  • 00:31

    Show #105: Practical and Measurable Employee Engagement

    in Business

    Special Guest: Frazer Rendell


    When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.


    Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.


    Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement. 


    Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement. 


    Host: Jo Moffatt

  • 00:31

    Show #108 - NGN's Pioneering Approach to Employee Engagement

    in Business

    Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)


    Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.


    This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.


    NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.


    Host: Jo Moffatt

  • 00:31

    Show #101: Employee Engagement - Making It Stick

    in Business

    Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva


    Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement. 


    During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
     
    Join us as we talk about how to make engagement “stick” in an organisation.  We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for. 


    Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.


    Host: Jo Moffatt

  • 00:32

    Show #103: Building a Winning Organisation Through Engagement

    in Business

    Special Guest: Jackie Lanham, Group Organisation Development Director at Rexam


    Rexam produces 62bn cans a year in 55 plants across more than 20 countries with an 8,000 strong workforce. Our job is to make our cans as efficiently, profitably and sustainably as possible so that our customers (some of the most popular world brands) can attract and retain the loyalty of the people who consume their products. This is why, wherever you go in Rexam, you will see a common focus on operational excellence, innovation and safety to meet our customers’ expectations.


    Jackie’s focus is on building a winning organisation through providing engagement, learning and development, talent & succession planning, performance management, diversity and consultancy services.


    Join us we explore what is happening at Rexam to make it a winning organisation.


    Jackie starting working for Rexam in January 2014 and has broad-ranging experience in UK and international organisations across the manufacturing, retail, banking, insurance and IT sectors, most recently at The Co-operative Group where she re-engineered the approach to Talent at the most senior leadership and entry levels for all retail businesses. This work has been recognised through the 2013 HR Society Award for Workforce Planning and Strategy.


    Host: Jo Moffatt