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Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
Customer contact personnel are an important component in creating great customer experiences. Join us with today's guest Flavio Martins - VP of Customer Support at DigiCert, Inc.- as we discuss the necessity of hiring the right people to service your customers.
Join Rich Hand as he speaks with the "Make It Great!" guy, Phil Gerbyshak about celebrating great customer service representatives. Customer Service is a profession and we are proud to be in the business of providing a great customer experience! Phil will use some of the greatest quotes by Dr. Seuss as a foundation to his discussion.
Why do you go to a particular grocery store? Why do you go to the doctor that you go to? Why do you buy your clothes at a particular store? If you will really take a moment to think about it, I would bet that it has something to do with the customer service that you have received.
Join business coach and trainer, Cherise Taylor as she shares helpful information on how you and your business can boost your customer service.
Core values create the framework from which your organization operates. Join Errol as he discusses why core values are so important in creating customer experiences.
In this edition of "Create Distinction in Sales & Customer Service," bestselling author and Hall of Fame professional speaker Scott McKain reveals why a "commitment to awareness" is a primary step in creating the "Ultimate Customer Experience" so you can sell more uniquely and serve more compellingly.
Create distinction -- and grow your business!
CEOs, business owners, entrepreneurs: If you want more success... more profit... and less stress... then listen to business expert, Howard Lewinter, for business strategies and tips to improve and grow business.
Today's 5 Minute Business Strategy: How Do You Measure Customer Service Success?
Join Host Dr. Loretta Faith Harris and Co-Host Yolanda “Yo-Trip” Triplett for an exclusive interview with Coronet Scarbourgh, CEO and Owner of Scarbourgh Consulting, LLC during the Triumphant Living radiobroadcast. Coronet provides training and consulting for small businesses and organizations to equip employees and staff members with the right tools to provide exceptional customer service to retain and motivate committed customers.
Call into the Show: 1 (619) 638 – 8501.
Ever read or hear of the importance of creativity in growing your business and career — and think, “But, I’m not creative!“?
Here’s a single idea that can make a difference — this short broadcast will reveal one approach that can make a major impact upon your level of creativity. Despite the 200,000 books on the subject of creativity on Amazon…it’s just not THAT hard! Find out what YOU can do to develop more innovative ideas by listening to this short on-demand radio blog from bestselling author and Hall of Fame speaker, Scott McKain! AND, to sign up for our FREE webinar on Friday, November 1, go to:
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