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Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
My guest will be Christopher Duffy. Chris was born into a well-known restaurant and catering family in Philadelphia, PA. This is where he received his formal training in all styles of service. During this time he waited on Pope John Paul II, Jackie Onassis and Princess Grace of Monaco. In 1984 he left the family business to pursue other dreams, and moved to the hotel industry. He first worked at a big name hotel in Wilmington, DE, and then for one in Pittsburgh, PA. After Pittsburgh he de
Customer contact personnel are an important component in creating great customer experiences. Join us with today's guest Flavio Martins - VP of Customer Support at DigiCert, Inc.- as we discuss the necessity of hiring the right people to service your customers.
Whatever business you are in and whatever formula you follow for success one thing is for certain: without leadership and good customer service your potential for success will be marginalized. A leadership principle I learned many years ago from John Maxwell says that everything rises and falls on leadership. Not only is this leadership principle true but it is true across the spectrum of leadership. The mistake some managers in business make is found in not understanding the connection betwe
Join Rich Hand as he speaks with the "Make It Great!" guy, Phil Gerbyshak about celebrating great customer service representatives. Customer Service is a profession and we are proud to be in the business of providing a great customer experience! Phil will use some of the greatest quotes by Dr. Seuss as a foundation to his discussion.
Tune in to hear about the worst customer service and food industry stories ever! We share our incredible and hilarious experiences. Did you know that your state has crazy laws about sex that you don't know about? We've got them on this show! Take a listen! We also have Kristina McMillen's "Crazy Train" report with hysterical, stories of crazy women from around the world.
I AM APPLAUDED TO COMCAST CUSTOMER SERVICE THEY ARE OUTRAGEOUS IN THE TREATMENT OF CUSTOMERS LACK OF KNOWLEDGE OF LOCATION OF MANAGEMENT. IN MY CASE THEY OUTRIGHT ARE INVOLVED IN DISCRIMINATING AGAINST ME AND REFUSE ME AS A CUSTOMER WITHOUT REASON. I ALSO LOCATED MANY COMPLAINTS ABOUT THE VERY SAME ISSUE. I AM SENDING THIS TO CUSTOMER SERVICE AND THE CORPORATION OF COMCAST TO LET THEM KNOW THEY ARE NOT UP TO SNIFF AS I HAVE FILED A COMPLAINT WITH THE FCC. IF YOU HAVE ANY COMPLAINT SEND THEM
Our guest, Jeff Krantz is a phenomenal author, speaker and sales coach. Tonight we're talking sales and customer service. The skills in each of those areas are really interchangeable. Learn how to do it right tonight! You can download a copy of one of Jeff's books, Krantz's Motivational quotes at http://bit.ly/KrantzMotivationalQuotes!
Join Nancy Reid & Lisa Smith – publishers of SuccessExpressMagazine.com, for Big Blend Radio’s Success Express business and career show, airing live from the historic Best Western Coronado Motor Hotel in Yuma, Arizona.
- Tiffany Nielsen - Founder & CEO of Premier Etiquette, and co-author of ‘The Power of Civility’ and ‘Incredible Business’.
- Dawn Bryan – Best-selling author of ‘The Art and Etiquette of Gift Giving’ and ‘Elite Etiquette’, and founder of Qualipedia ™
- Corey Poirier - Award-winning professional keynote speaker, publisher of Island Business News, best-selling author of Conversations With book series, and radio host of Conversations with Passion’.
- S. Ward Heinrichs, Esq. – Partner at Backstrom & Heinrichs Attorneys at Law in San Diego, California.
The bottom line of of an organization or company may be the profit, but the heart and soul driving a company's success is always going to be its people and the level of service people receive. Please join Taylored 4 Success host,Cherise Taylor as she shares some tips for giving great customer service.
Every week Karlyn shares ideas, concepts and tips with you her listeners. Karlyn has over 35 years experience in the business communuity and has a lot to offer and give, so tune in every Tuesday to "Biz Tips With The Biz Pro!" Never Miss a Show - Be Reminded On Today's Show... You'll discover how "Levels of Exchange" can impact your business and it's growth! We will also talk about good customer service and the positive impact it can havem on your business
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