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The TalentCulture #TChat Show is back live on Wednesday, April 29, 2015, at its new time from 1-2 pm ET (10-11 am PT).
Last week we talked about how to deal with bad bosses, and this week going to talk about why internal customer service is so important.
When we think of “customer service” we usually think of those to help us throughout the sales process, but service must be a total commitment not just for the front line, but for every employee of any business, from individual contributor to CEO.
Everyone has a customer. If it is not the outside customer, then it is the internal customer — anyone within an organization who at any time is dependent on anyone else within the organization.
This is the root of internal service. It is the understanding that everybody supports everybody else in the organization.
Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about why internal customer service is so important with this week’s guest: Shep Hyken, Chief Amazement Officer at Shepard Presentations, customer service expert, keynote speaker and New York Times and Wall Street Journal bestselling business author.
Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we're big CandE supporters!
How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers. Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.
My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!
Barry's six published books which are available in bookstores and online are:
90 Days To Success As A Business Owner - Cengage/Learning, USA
The Smart Guide For Business Startups - Smart Guide Publishing, USA
When the Shit Hits the Fan - Career Press, USA
The Jelly Bean Principle - Oak Tree Press, USA
Save Your Business - Crimson Publishing, UK
23 Reasons Why Businesses Fail - Jaico Publishing, India
Check Barry out @ www.idealetter.com/barrybio.htm
Join Anna Scheller as she discusses customer service, "The Sale after the Sale". How often have you made a buying decision based on the customer service you received at a restaurant or car dealership. Customer Service is not just anything--it's EVERYTHING when it come to customer retention.
As a leader in the hospitality industry and a sales trainer, Anna gives valuable insights into key principles for not just getting a customer, but keeping them coming back. A buyer is a buyer is a buyer and you can keep it that way with good customer service.
HEY COFFEE ADDICTS,
HAPPY THURSDAY! I HOPE YOU'RE HAVING A WONDERFUL MORNING AND WEEK!! ONE MORE DAY UNTIL THE WEEKEND IF YOU'RE OFF!! WHOOP WHOOP!! I'VE WORKED IN CUSTOMER SERVICE FOR MANY YEARS, AND IT'S THAT TYPE OF JOB THAT LETS YOU KNOW IF YOU'RE A PEOPLE PERSON OR NOT! I'VE WORKED WITH MANY DIFFERENT TYPES OF PEOPLE; CUSTOMERS AND CO-WORKERS, WHO ARE JUST -_- WHEN IT COMES TO CUSTOMER SERVICE. JUST GONNA SHARE SOME HAHAHAHA MOMENTS AND SOME SIDE WAYS MOMENTS THROUGHOUT MY CUSTOMER SERVICE EXPERIENCE!
Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.
In today's 5 Minute Business Strategy Howard talks about... Customer Service Is Important To Your Business.
CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.
For more business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.
Bob and Casey explore the wonderful idea of delivering total customer service in business and industry. We are dedicating the entire month to customer service. Tune in and listen. Call in and chat.
Tonight join me and my co-host Mz Diamond as we start our new internet radio talk show called "Bike week Radio". Tonight's topic will be, The do and do not's of Bike Week? We are keeping it raw and uncut, anything goes. Join us tonight from 8pm - 10pm by calling in at (516) 387-1370 or you can log in online at http://tobtr.com/s/7527665. ?#BlogTalkRadio?
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