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Join us as guest Brendan Major is joined by Nancy Friedman, The Telephone Doctor. Nancy will teach Brendan and small business owner's everywhere the secrets of customer service and phone skills to create and retain customers. Some things that will be discussed include: The number one frustration in Customer Service of the American Public, Why some customers decide to take their business elsewhere and the best way to deal with problem customers.
About Our Guest
Nancy has appeared on hundreds of radio and TV shows, and thousands of stages worldwide. Her engaging style, practical and memorable examples, and actionable takeaways combine to make a great package for any conference or major event. When Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada and Great Britain, CNN, Fox News, Wall Street Journal, USA Today and other respected publications need a customer service expert, they call on Nancy Friedman. You should, too!
The author of eight books on communications, sales, and customer service, Nancy will energize, inspire, and motivate you with tips, ideas, skills, and techniques you’ll use the rest of your life. Nancy’s keynote speaker presentations are high-energy, high in content, and best of all, high-results!
In addition to her speaking, Nancy is founder and President of Telephone Doctor Customer Service Training. Telephone Doctor continues to grow, and now includes ServiceSkills.com, an eLearning platform offering 91 training modules on customer service, customer loyalty, communications, internal customer service, sales training, and management & leadership programs. Corporate America has embraced the teachings of the Telephone Doctor. - See more at: http://www.nancyfriedman.com/about-nancy/#sthash.lyYt9mjL.dpuf
Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
Today on Straight talk with Carly Alyssa Thorne we have Guest Corey Jahnke and talk about Leadership Customer Service.
For more on Corey Jahnke:
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Interviewer,Producer: Carly Alyssa Thorne
To become a guest on one of our Shows go to:
DISCLAIMER: We don't tell our guests what to say, they are expressing their own personal opinions. We do not discriminate against any one Religion, Faith, or ethnicity and are of the belief we are all interconnected. Any advice or subjects we discuss are of our own Personal experiences.
Join coach and mentor to women in business Sharon Michaels as she interviews Founding Independent Consultant with Apriori Beauty and entrepreneur Candace Dye about why she believes superb customer service is the cornerstone to success in business, and building relationships that will last a lifetime. You'll want pen and paper ready to make notes and jot down a few "aha's." Entrepreneurial Women Radio - women supporting women in business!
Host Sharon Michaels has been a woman in business for over 25 years - she is a coach to entrepreneurial women, author of empowering books for women, radio host and executive producer of not only this radio show but also Women Enjoying Success radio. Sharon's mission is to empower women to greater personal and professional success.
Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.
In today's 5 Minute Business Strategy Howard talks about: How Important Is Customer Service To Your Busines?
CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.
For more business tips, follow Howard on Twitter: @HowardLewinter.
Call In (646) 929-0300 Sunday Night @ 7:30pm Eastern // Join Ms. Controversy and co-host Zahra Marie on Vibrate & Elevate as they discuss how to establish a strong family legacy by embracing the psychology of customer service. We’ll also be joined by Dawane Palmer, a successful business owner who will share his family hustle and help us out with a few customer service pointers for your business and for your family’s legacy. So get ya notebook or tablet and upgrade your family’s hustle / legacy with VIBRATE & ELEVATE.
For bookings call 786.972.8695
My guest will be Christopher Duffy. Chris was born into a well-known restaurant and catering family in Philadelphia, PA. This is where he received his formal training in all styles of service. During this time he waited on Pope John Paul II, Jackie Onassis and Princess Grace of Monaco.
In 1984 he left the family business to pursue other dreams, and moved to the hotel industry. He first worked at a big name hotel in Wilmington, DE, and then for one in Pittsburgh, PA. After Pittsburgh he decided to get out of catering altogether to pursue other interests. It was then he went into retailing and started to work for a big name department store. It was with that company he moved to NYC to become an assistant buyer. It was in this job that he discovered he had a knack for reconciliations. From there he went from one retailer to another learning what he could and always giving his best. He got to a point in retailing where it just wasn’t him, so he looked for different horizons and took a job answering phones at a credit union in Times Square. This is where his business sense blossomed, and he became an assistant loan manager and then the Director of Lending. As he grew so did the credit union; he took them to all-time heights. He reorganized the department and grew the department from a $14 million on the books to, after 5 years, $50 million on the books, and at the same being responsible for the ATM’s in all the McDonalds. He left the credit union to become a real estate agent for a couple of years where he decided to get back into the mortgage industry in July 2007. During the crash of the industry he stayed strong but after some time had enough and came to a decision to get back to his roots. He then worked for 5 different staffing companies where he got to a point where he had enough. So he opened The CDH Group Inc.
Service is one of the most important elements of sales, and a crucial element to get connected with your buyers.
Join us for an authors' round table with Vicki Halsey and Kathy Cuff, two of the co-authors of "Legendary Service," a new book put out by the Ken Blanchard team! Vicki and Kathy will discuss with show host Deb Calvert why service is so important, what the key to excellent service is, how to empower your teams with service, and how to serve both internal and external customers.
CONNECT! Online Radio for Selling Professionals features the world's foremost authorities on selling every week. Tune in to master the art of selling so you can cut out continuances, put an end to pending and stop stalling out. This show was pre-recorded.
Episode 160 “No Service”
In this Elsie-less episode John deals with three steaks and a widow next door with dementia. Marc regales a tale of drinks with former co-host Ben riddled with customer service fiascoes. They cover restaurant tipping, sixteenth century social media and stumble through a game of “Finish My Sentence”.
On Wednesday, August 20th, Deb Evans and Jack Monson will be joined by Brian Iredell, Franchise and Agency Sales Manager, Signpost. Signpost is a cloud-based marketing software that gives local and small businesses the power to effortlessly build and manage customer relatonships. Brian will discuss the importance of reviews and digital word of mouth after online presence is standardized.
Follow the conversation on Twitter using #SocialGeekRadio
Sales isn't about numbers. It's about human beings.
That's why CONNECT! Online Radio for Selling Professionals brings the greatest minds in the sales industry to listeners each week. Guests join show host Deb Calvert every Saturday to talk about improving connections between sellers and their buyers.
In this broadcast, sales trainer and hyptonist Peter McLaughlin, author of "Becoming the Customer," will bring his expertise in sales psychology to listeners. McLaughlin will cover the basics of body language, sellng on emotion instead of logic, appealing to the subconscious and NLP. Listeners will learn the secrets of rapport-building and how to use eye-accessing cues to connect quickly with buyers.
Tune is weekly to CONNECT! to cut out continuances, put an end to pending and stop stalling out in sales.
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