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  • 00:46

    First Friday Special!!/Customer Service, is it still Your Priority?

    in Entrepreneur

    The First Friday special broadcast this month is all about Customer Service!


    As business owners, you work hard to attract new customers, so you don't want to have your efforts wasted or lost because of poor customer service. Take the time to evaluate your customer service procedures to see if there are areas that could stand improvement. On the Networking Diva Hour this week hear a few free tips that can help you be on your game when it comes to great Customer Service!!


    My guest is several tips from different experts that  literally write the books or blogs on Making Customer Service your number one goal for a successful business!! 


    Call in @ 636-478-3651 with your best tips or chat during the show!

  • 00:20

    Shep Hyken: Customer Service Expert

    in Lifestyle

    Shep is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.


    In 1983 Shep founded Shepard Presentations and since then he has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express.


    Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!” 


    For more details, you can visit Shep’s website at Hyken.com

  • 01:01

    Customer Service: The Art & Science of Working Across Generations

    in Spirituality

    Join us as we welcome Jill Katzenberg, SendOutCards Manager, Business Coach, and Consultant.  Jill came to Cleveland over 13 years ago knowing no one.  She built a real estate practice through relationship-building, no matter what age the prospect or client was, despite moving to Cleveland from New York out of college, not knowing anyone when she settled.  Jill was one of the original 9 partners who brought Keller Williams Realty to the Cleveland, Ohio area 13 years ago.  She also became a multimillion dollar real estate seller and developed a systematic approach to what she coins  "5 Star Customer Service", creating repeat and referral business.  Today Jill works with business owners and individuals helping them reconnect with their passion. 


    We will have a lively discussion about the skills and competencies needed to successfully work across generations.  Never before in the history of America has 5 generations worked together in the workplace.  This generation gap in age, beliefs, and customs, can cause miscommunication and conflict as well as creativity and energy.  Learn how to bring out the best in people no matter the age, race, creed, or color.  Diversity and customer service are necessary ingrediants for award winning businesss success.  Learn how it's done this Sunday, December 13, 2015 at 5:00pm.

  • 00:29

    Bringing Spiritual Wisdom to Your Daily Work....Customer Service Excellence

    in Spirituality

    Master Lynne Nusyna shares the power of Soul Communication and how it can help you achieve your business goals.  This show features tips for excellent Customer Service using soul to soul communication.  In this highly practical and interactive approach you will learn and practice the power of the soul which can be applied to any aspect of your life including your daily work, your business, your career.


    These breakthrough techniques are simple and easy to use.  Join Master Lynne an advanced Soul Communicator and experience business consultant to learn and evolve as You Bring Spiritual Wisdom to Your Daily Work. 

  • 01:00

    What is true customer service mean in the salon? New client specials?

    in Entertainment

    What is an example of true customer service in the salon?  What is good salon etiquette? Do we really know what it is?  Old client versus new client.  Let's hear your customer service experience bad or good.  Call in let's talk about it 657) 383-0215.  We will also be dicussing current events in the news.  Dont miss this show ! Tune in at 7 Tomorrow Sunday  November 29th 2015,  blogtalkradio.com/charlesgregory to listen.

  • 00:27

    Your Employees Need To Think Like A Customer, Too.

    in Business

    Often, there's a huge disconnect between employees and Customers.  Even the best employees sometimes wish they didn't have any more Customers that day or complain that Customers are asking too many questions or other things that send out negative energy.


    On this episode, I'll share some things you can do to get all your employees on the same page and thinking like a customer.


     


    Join me tonight, Februrary 8th at 5:30 pm EST for another episode of Think Like A Customer Radio.

  • 00:30

    Think Like A Customer To Make More Money

    in Business

    We all wear two different hats.  One is the business owner and the other is the Customer.  We rarely put the Customer hat on when we're doing business owner stuff.  There is a huge opportunity to  make a lot of money in your business by thinking like your Customer thinks and making sure you give them what they want.


    Join me Monday, February 1st  at 5:30 EST to learn more.

  • 00:04

    The NEw Vision (3) 8 critical steps to superior customer service

    in Entertainment

    The NEw Vision (3) 8 critical steps to superior customer service

  • 00:12

    Customer Service and Your Business Pt 2

    in Business

    Customer Service and Your Business. Part 1. This is a 3 part series on Customer Service and Your Business


    Identify and address customers needs.


    In person customers needs.


    Giving customer service over the phone.


    Do you have the strong customer service leaders you need? How do you know?


    Tune in 11 AM Monday Morning and Joann will answer these questions and so many more.


    __________________________________________________________________________________________________________________________________________________________


    YPI P.E.A.K. "Radio Over The E.D.G.E." will spotlight human resources, workforce preparation, and topics relating to management and leadership.  The show's core focus is on the recognition, understanding and development of human potential.  Hosted by YPI Consultants founder and President, Joann Venezia.


    Contact YPI Consultants - 631-320-0217 / info@ypiconsultants.com


    Send your comments to peak@ypiconsultants.com

  • 00:25

    Customer Service and Your Business Pt 1

    in Business

    Customer Service and Your Business. Part 1. This is a 3 part series on Customer Service and Your Business


    Do you believe Customer service is a vital part of any business?


    Do you know who your internal and external customers are? Understanding your internal and external customers is essential to the success of your business.


    How you handle internal customers has an impact on your external customers, but do you know why?


    Do you have the strong customer service leaders you need? How do you know?


    Tune in 11 AM Monday Morning and Joann will answer these questions and so many more.


    __________________________________________________________________________________________________________________________________________________________


    YPI P.E.A.K. "Radio Over The E.D.G.E." will spotlight human resources, workforce preparation, and topics relating to management and leadership.  The show's core focus is on the recognition, understanding and development of human potential.  Hosted by YPI Consultants founder and President, Joann Venezia.


    Contact YPI Consultants - 631-320-0217 / info@ypiconsultants.com


    Send your comments to peak@ypiconsultants.com

  • 01:29