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How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers. Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.
My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!
Barry's six published books which are available in bookstores and online are:
90 Days To Success As A Business Owner - Cengage/Learning, USA
The Smart Guide For Business Startups - Smart Guide Publishing, USA
When the Shit Hits the Fan - Career Press, USA
The Jelly Bean Principle - Oak Tree Press, USA
Save Your Business - Crimson Publishing, UK
23 Reasons Why Businesses Fail - Jaico Publishing, India
Check Barry out @ www.idealetter.com/barrybio.htm
Join Anna Scheller as she discusses customer service, "The Sale after the Sale". How often have you made a buying decision based on the customer service you received at a restaurant or car dealership. Customer Service is not just anything--it's EVERYTHING when it come to customer retention.
As a leader in the hospitality industry and a sales trainer, Anna gives valuable insights into key principles for not just getting a customer, but keeping them coming back. A buyer is a buyer is a buyer and you can keep it that way with good customer service.
HEY COFFEE ADDICTS,
HAPPY THURSDAY! I HOPE YOU'RE HAVING A WONDERFUL MORNING AND WEEK!! ONE MORE DAY UNTIL THE WEEKEND IF YOU'RE OFF!! WHOOP WHOOP!! I'VE WORKED IN CUSTOMER SERVICE FOR MANY YEARS, AND IT'S THAT TYPE OF JOB THAT LETS YOU KNOW IF YOU'RE A PEOPLE PERSON OR NOT! I'VE WORKED WITH MANY DIFFERENT TYPES OF PEOPLE; CUSTOMERS AND CO-WORKERS, WHO ARE JUST -_- WHEN IT COMES TO CUSTOMER SERVICE. JUST GONNA SHARE SOME HAHAHAHA MOMENTS AND SOME SIDE WAYS MOMENTS THROUGHOUT MY CUSTOMER SERVICE EXPERIENCE!
Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.
In today's 5 Minute Business Strategy Howard talks about... Customer Service Is Important To Your Business.
CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.
For more business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.
Bob and Casey explore the wonderful idea of delivering total customer service in business and industry. We are dedicating the entire month to customer service. Tune in and listen. Call in and chat.
The Building Your Xtra-Ordinary Business Radio Program!
You Need A Suttle Shift In Your Customer Relations!
My guest this Wednesday is Results coach Marilyn Suttle. Her bestselling book, Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan offers a blueprint for growing sustainable businesses through customer care and inspired leadership. Here’s more about Marilyn:
Marilyn has a proven track record for helping businesses and individuals succeed. She’s the president of Suttle Enterprises, a personal and professional growth training firm based in Metro-Detroit. She’s an international conference speaker with over 20 years’ experience. You may have seen her offer expert advice on TV news, or in national print like Corp., Ladies Home Journal, Woman’s World, and Inc. Magazine to name a few. Marilyn specializes in creating “Suttle Shifts” in the way people think and act to cement lasting bonds with customers, colleagues and just about anybody in your life.
Log onto www.blogtalkradio.com/Jim-Nemley on Wednesday, March 25, 2015 at 7:00 pm EST. It’s time to get your Shift on!
READ MY LIPS' akaRadioRed goes beyond the typical blah-blah-yada-yada canned interview, engaging multiple guests in spontaneous conversations.
Attention, Shoppers! Are you among the 50% of consumers who filed a product or service complaint in the last 12 months? Do you accept lower service quality when shopping for low-priced products? Meet Buck Jones, author of Success At Retail One 15 Minute Break at a Time – 16 Questions I Wish I Had Asked as a Retail Manager. Buck shares 4 steps to getting your complaints resolved faster. A food industry executive for 22 years, Buck rose from a part-timer to a corporate Vice President of one of the largest supermarket companies in the U.S. Now as President of his own consulting organization, he works with the global Fortune 500. Call in and tell Buck your best and worst customer service stories. www.jonessco.com
Ready to "get out of Dodge" and see new sites / sights without getting into credit card jail? Russell Hannon, author of Stop Dreaming … Start Traveling: The Ultimate Guide to Traveling More and Spending Less, knows how. "I fell into the trap of thinking I couldn’t afford to travel – until I half-accidently pulled off a string of trips that cost next to nothing. That's when I first realized travel doesn't have to be expensive … using lean management principles to create a step-by-step system that replicates the conditions that made those free and inexpensive trips possible." www.breakthetravelbarrier.com/
Thank you for listening to Happiness Index and we are continuing our conversation on service. Today we deepen the conversation with the theme "Heart Service: A Path to Happiness." We have many leaders that have been servant leaders. However, we view Dr. Martin Luther King, Jr. as one of our greatest servant leaders. Dr. King was clear about service and its power our heart work. He said, “Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.” He was equally clear about his path. He said, “Let no man pull you so low as to hate him.” He deepen his resolve when he said, “Darkness cannot drive out darkness: only light can do that. Hate cannot drive out hate: only love can do that.” We are encouraging you to take the high road as you are dealing with difficult issues as you serve humanity. Thank you for listening to Happiness Index on Blog Talk Radio. Join us in this conversation on service and make the world better for all, call (347) 539-5818.
Join William Pattison as he discusses issues with the way Amazon.com handles customer reviews. If you are a person selling on Amazon or an author with a book on there you know the crap that goes on. And like he does with the issues in the horror community and with the horror socials, William Pattison with throw the spotlight on these issues as well. The phone line will be open if listeners want to put in their two cents....
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