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  • 00:30

    Michele Engel on Customer Relationship Management

    in Business

    My guest today is Michele Engel, Founder, President, and CEO of a marketing consulting firm called Insightrak.  Before starting her business in 2010, she had spent 30 years working in management positions for such organizations as Tandy/Radio Shack, The American Cancer Society, UCSD, SAIC, and The Scripps Research Institute. In addition to running Insightrak, she is a Business Advisor for the San Diego Small Business Development Center and teaches marketing and business writing at San Diego Community College.


    As a marketing consultant, she specializes in marketing and sales automation systems, helping her clients discover the best software to use and customizing it to meet their needs. An early adopter of Customer Relationship Management software, she sees it as a tool that will help organizations experience a significant increase in revenues when set up and used according to best marketing practices. She hopes to turn entrepreneurs, marketers, and sales people into "followup fanatics."

  • 00:30

    Keywords In A Customer Relationship Management

    in Business

     


    If you have customers you want to set up a customer relationship management. How else could you track your  conversations, actions and results?


    So what are the keywords, trigger words or tags you want to use for better customer identification?


    Our guest is Megha Rodriguez, technology strategist, speaker and trainer. She is also lovingly referred to as the "Automation Alchemist" for her passion for helping non-techie business owerns and understand how to fine tune the chemistry of technology to automate repetitive tasks, expand their free time, boost revenue and transform their businesses into vehicles of freedom and prosperity.


    This is an episode you don't want to miss when you are serious about building up the right target market that will convert well.


    Go to my website SEO Expert Dagmar Gatell at http://dagmargatell.com for more information and check out my latest SEO blog posts.


     


     

  • 00:30

    Customer Service Training Challenges

    in Business

    In this episode Nancy and Allison talk about the challenges of training employees to manage customer service situations.

  • 00:47

    Jeanne Bliss- Chief Customer Officer 2.0: Your Customer-Driven Growth Engine

    in Business

    Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss


    This on demand audio series is a part of the Executive Girlfriends Group Vignette Series. Chicke Fitzgerald interviews Jeanne Bliss. The original live interview was 5/22/15.


    Chief Customer Officer 2.0 is based on a five-competency framework that successfully launched multitudes of Fortune 100 and Fortune 500 companies through their customer experience transformations. The framework addresses the issues that remain prominent, including siloed organizations and the need for clear goals and metrics, as well as new factors, like social media, that have altered the customer relations dynamic forever.


    You’ll learn the five key competencies embraced by world-class leaders and the role of the Chief Customer Officer in uniting the organization to build and embrace these new competencies.


    After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne Bliss founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.


    Her website is http://www.customerbliss.com/


    To order the book click HERE


    For more information about the Executive Girlfriends' Group see: http://www.executivegirlfriendsgroup.com

  • 00:09

    Time Management Overwhelm

    in Entrepreneur

    Join author, mentor and coach to women in business Sharon Michaels as she shares her thoughts about the time management "overwhelm" many entrepreneurial women find themselves facing day-to-day. Do you feel you are managing your time or are you allowing time to manage you? You'll want to listen with pen and paper to make notes and jot down a few "aha's." Sharon shows you how to do business successfully!


    Sharon has been a woman in business for over 25 years - she is a coach to entrepreneurial women, author of empowering books for women, radio host and executive producer of not only this radio show but also Women Enjoying Success radio. Sharon's mission is to empower women to greater personal and professional success.


    You'll want to purchase your copy of Sharon's Paperback or Kindle ebook,     


    21 Days to Living the Life of Your Dreams available on Amazon.com


     


    Note: As the author and an affiliate of Amazon.com I will receive a commission when you purchase my books.


     

  • 01:07

    Career Management Fundamentals

    in Jobs

    In this episode of Own Your Career, Rod covers the basics to Career Management as the CEO of Me, Inc. Rod call it Career Management Fundamentals.


     

  • 00:31

    Voice of the Customer

    in Business

    Everyone says how important the voice of the customer is but how many companies are really measuring this.  Listen to Allison and Nancy discuss some new technologys that will really measure the voice of the customer.

  • 01:10

    K Bearden - Business Consultant Drops $2.5 MM to Manuf Bottom Line (See how)

    in Technology

    NOTE:  SHOW STARTS JUST AFTER THE 1 MINUTE MARK.


    Mr. Keith Bearden provides business process consulting to manufacturers.  Mr. Bearden brings over 25 years experience in management and consulting.   During the show, he imparts valuable insight and several actual cases where business processes were broken down in order to achieve tremendous efficiencies and even energy savings within the manufacturing industry.  Team building is also discussed during the show as a valuable aspect of change.  Everything Mr. Bearden discusses can be translated to any business process.  


    Our objective each week is to bring a different aspect of facility management, data analytics and energy related topics to the forefront in a laid back engaging setting.   


    SHOW SPONSOR:  UtilityTRX's unique dashboard-driven solution turns mounts of utility data into a seamless process for validating billed charges, paying bills, displaying interval meter data, measuring building performance and optimizing rates.  For more information call 404-369-0207 ext 1 or email alex@utilitytrx.com .  


     

  • 00:29

    What type of relationship are you in?

    in Romance

    Discussio of online relationships, dating, cohabiting, and long distance relationships.

  • 00:59

    The KennytalkExperience Relationship Talk Show

    in Entertainment

    The REAL RELATIONSHIP TALK SHOW has just what you have been missing! Real Topics, Real Talk, and Real Solutions. Click on the link at anytime to listen or join us live on Wed nights at 730 pm CST on DollhouseRadio. 


    You can call 6465954038 to listen or comment live! 

  • 00:40

    The Love and Relationship Success Show

    in Women

    Join Love and Relationship Coach Priya and learn how you can create more love in your life and more fulfilling relationships by cultivating compassion and empathy in the way that you communicate. This show is all about creating great relationships - relationships that are supportive, connecting, nurturing, creative, empowering, loving, healing, life serving, and fun to be in!