• 00:30

    Michele Engel on Customer Relationship Management

    in Business

    My guest today is Michele Engel, Founder, President, and CEO of a marketing consulting firm called Insightrak.  Before starting her business in 2010, she had spent 30 years working in management positions for such organizations as Tandy/Radio Shack, The American Cancer Society, UCSD, SAIC, and The Scripps Research Institute. In addition to running Insightrak, she is a Business Advisor for the San Diego Small Business Development Center and teaches marketing and business writing at San Diego Community College.


    As a marketing consultant, she specializes in marketing and sales automation systems, helping her clients discover the best software to use and customizing it to meet their needs. An early adopter of Customer Relationship Management software, she sees it as a tool that will help organizations experience a significant increase in revenues when set up and used according to best marketing practices. She hopes to turn entrepreneurs, marketers, and sales people into "followup fanatics."

  • 00:30

    Keywords In A Customer Relationship Management

    in Business

    If you have customers you want to set up a customer relationship management. How else could you track your  conversations, actions and results?
    So what are the keywords, trigger words or tags you want to use for better customer identification?
    This week's guest is Megha Rodriguez, technology strategist, speaker and trainer. She is also lovingly referred to as the "Automation Alchemist" for her passion for helping non-techie business owerns and understand how to fine tune the chemistry of technology to automate repetitive tasks, expand their free time, boost revenue and transform their businesses into vehicles of freedom and prosperity. This is an episode you don't want to miss when you are serious about building up the right target market that will convert well.
    Go to my website SEO Expert Dagmar Gatell at http://dagmargatell.com for more information and check out my latest SEO blog posts.  

  • 00:35

    From Customer Complaints to Customer Contentment

    in Business

    The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process.  The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms.  Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales.  Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years.  Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations.  It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits.  Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success.


    Ari Weinzweig is CEO and co-founding partner of  Zingerman's Community of Businesses. Ari was recognized as one of the “Who’s Who of Food & Beverage in America” by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books.


    Zena Zumeta, internationally known as both a mediator and trainer of mediators.  She is president of the  Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.  

  • 02:02

    Open Discussion on Real Relationship Issues

    in Relationships

    Relationship Realities is an open forun discussion on the realities of the relationships in your life!  It is an adult forum so it is not suitable for children. Having an adult forun allows us to speak truthfully and directly about whatever the subject matter is.  It is a call in forum with a talk show setting.  All listeners are invited to give theri comments or questions.  It's lively, it's fun and it's informational!!  Call a neighbor, friend, coworker and relative and tell them to listen in to Relationship Realities every Tuesday night, at 9:30!! Make sure you put the kids to bed first!!! ;-)

  • 01:01

    Management

    in Education

    We will discuss how to effectively manage the group dynamic and negotiate a successful outcome.


    As usual, we will also discuss two delicious recipes for sharing. The "safe" recipe will be Meatballs in Marinara Sauce and the "adventure" recipe will be Jambalaya.

  • 01:01

    MMM- Total Customer Service

    in Entrepreneur

    Special Guest Kevin Ressler talking about customer service with Casey and Bob.

  • 00:09

    Customer Service Is Important To Your Business

    in Business

    Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.


    In today's 5 Minute Business Strategy Howard talks about... Customer Service Is Important To Your Business.


    CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.


    For more business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.

  • 01:00

    Appetite Control and Weight Management

    in Health

    Dr. Kevin Passero and his special guest Dallas Clouatre, Ph.D., will discuss appetite control and weight management.


    Dr. Clouatre earned his A.B. from Stanford University and his Ph.D. from the University of California at Berkeley. A Fellow of the American College of Nutrition, he is a prominent industry consultant, author of numerous books and a sought-after speaker. Dr. Clouatre is the New Product Development & Marketing Consultant for Jarrow Formulas.

  • 02:01

    Open Discussion on Real Relationship Issues

    in Relationships

    Relationship Realities is an open forun discussion on the realities of the relationships in your life!  It is an adult forum so it is not suitable for children. Having an adult forun allows us to speak truthfully and directly about whatever the subject matter is.  It is a call in forum with a talk show setting.  All listeners are invited to give theri comments or questions.  It's lively, it's fun and it's informational!!  Call a neighbor, friend, coworker and relative and tell them to listen in to Relationship Realities every Tuesday night, at 9:30!! Make sure you put the kids to bed first!!! ;-)

  • 00:30

    Overcoming Bad Habits in Weight Management

    in Weight Loss

    If you have ever tried to lose weight and failed to maintain it, you will want to listen to this broacast. It is a new year, a time when many people make New Year's reolutions.  If yours is to lose weight or eat healthier, we will need to learn how to set a goal and keep it.  We will discuss why people fail to keep their goals and how to set new goals for weight loss and optimal health.

  • 00:35

    Interop Radio: Women in Maker Management

    in Technology

    This week we look to overcome technical issues and have as our guest Tenaya Hurst of Linino.org and Rogue Making.


    Tenaya Hurst is a Maker.  With a degree from Indiana University in theatre, geology, and anthropology, she is self taught in microcontroller programming. March 16th 2013 she found out what an Arduino is and now she works for them, promoting the new Linino hardware allowing you to use any programming language to control the hardware, wirelessly. Tenaya enjoys teaching kids how to program, solder, and sew with electronics. Her goal is to inspire kids everywhere to try electrical engineering. Learn more in the Intel MakeHer report, Make:43 in a tell-all article by Dale Dougherty, and www.RogueMaking.com.


    Join us for a show that will look at what it takes to be a woman "making it" in the maker community, how the special energy of the maker community has had an impact on her management ideas, and why the DIY spirit of "makers" might just be critical for the future success of your IT projects.


    Interop 2015 will take place from April 27th through May 1st at the Mandalay Bay Convention Center in Las Vegas, NV. More information and registration details are available online!

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