• 00:30

    Michele Engel on Customer Relationship Management

    in Business

    My guest today is Michele Engel, Founder, President, and CEO of a marketing consulting firm called Insightrak.  Before starting her business in 2010, she had spent 30 years working in management positions for such organizations as Tandy/Radio Shack, The American Cancer Society, UCSD, SAIC, and The Scripps Research Institute. In addition to running Insightrak, she is a Business Advisor for the San Diego Small Business Development Center and teaches marketing and business writing at San Diego Community College.


    As a marketing consultant, she specializes in marketing and sales automation systems, helping her clients discover the best software to use and customizing it to meet their needs. An early adopter of Customer Relationship Management software, she sees it as a tool that will help organizations experience a significant increase in revenues when set up and used according to best marketing practices. She hopes to turn entrepreneurs, marketers, and sales people into "followup fanatics."

  • 00:30

    Keywords In A Customer Relationship Management

    in Business

     


    If you have customers you want to set up a customer relationship management. How else could you track your  conversations, actions and results?


    So what are the keywords, trigger words or tags you want to use for better customer identification?


    Our guest is Megha Rodriguez, technology strategist, speaker and trainer. She is also lovingly referred to as the "Automation Alchemist" for her passion for helping non-techie business owerns and understand how to fine tune the chemistry of technology to automate repetitive tasks, expand their free time, boost revenue and transform their businesses into vehicles of freedom and prosperity.


    This is an episode you don't want to miss when you are serious about building up the right target market that will convert well.


    Go to my website SEO Expert Dagmar Gatell at http://dagmargatell.com for more information and check out my latest SEO blog posts.


     


     

  • 00:31

    Voice of the Customer

    in Business

    Everyone says how important the voice of the customer is but how many companies are really measuring this.  Listen to Allison and Nancy discuss some new technologys that will really measure the voice of the customer.

  • 01:57

    Relationship Roles

    in Entertainment

    Tune into The Relationship Handbook Live tonight at 8:30pm as T and Kish discuss relationship roles. Our special guest will be Author Marques Lewis.

  • 01:01

    How are you Customer Service Skills?/Barry Thomsen/The Customer Experience

    in Business

    How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers.  Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.


    My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!


    Barry's six published books which are available in bookstores and online are:
    90 Days To Success As A Business Owner - Cengage/Learning, USA
    The Smart Guide For Business Startups - Smart Guide Publishing, USA
    When the Shit Hits the Fan - Career Press, USA
    The Jelly Bean Principle - Oak Tree Press, USA
    Save Your Business - Crimson Publishing, UK
    23 Reasons Why Businesses Fail - Jaico Publishing, India


    Check Barry out @ www.idealetter.com/barrybio.htm


     


     

  • 00:31

    Time Management for Busy People

    in Self Help

    Have a cup of tea, or your favorite beverage, (we call it "MEE Time") with Music 4 Life® Radio show hosts Judith Pinkerton and Amy Frost as they focus on time management for busy people with special guest Bart Smyth, an internationally renowned Shamanic Healer, with 44 years in Martial Arts and 30 years in the Healing Arts. Bart holds the titles, Master Practitioner/Instructor of The Yuen Method, Medicine man ordained by the Shipibo tribe in Peru, and Grand Master of Tai Chi, QiGong, and is certified in many other healing modalities.


    This week's topic focuses on time management for busy people. For today's topic handout for the Radio Show, visit Amy's blog. Attend a local program.


    Our guest's music choice is Breathe by Pink Floyd. Go on a journey with us as we discover how Bart Smyth uses music to stay positively engaged in the game of life. Learn about your music listening habits to discover if you're building emotional mastery that manages more easily life's ups and downs - take the 2-hour course, downloadable Music Medicine Boot Camp.


    Contact special guest Bart Smyth at amoderndayshaman.net.

  • 01:00

    Relationship Central: What's Your Definition of a Good Woman?

    in Relationships

    Dr. & Lady Newells are back and ready to hear from you! Last week we talked about the definition of a good man. Now we flip the script and discuss what a good woman is! We want your opinion, ladies and gents. What are the qualities you feel a good woman should posess? There are times men and women disagree on these qualities! Is being a good woman enough to keep a marriage or result in a marriage? Tell us on our new Monday night episode! 


     

  • 02:05

    Live from Detroit: Anger Management & The Last Stop...

    in Lifestyle

    Join The DG Show as I broadcast live from Detroit. Lack of anger management has been an ongoing trend with our youth as well as adults. We see it everyday on social media, arguments, fights and emotional rants. We will be discussing how to recognize and defuse a bad situation. How to control yourself, make better choices.


    The last stop on The Underground Railroad is The Second Baprist Church in Detroit, Michigan. I'm looking forward to this history lesson!

  • 00:53

    Relationship Central: What's Your Definition of a Good Woman PT. 2

    in Relationships

    Continuation of Monday night's episode. What is a good woman to you? We want to hear from ladies and gents!

  • 01:25

    Relationship Central: What's Your Definition of a Good Man?

    in Relationships

    Dr. & Lady Newells are back and ready to hear from you! There are many different ideas on what a good man is. Every woman is different with a unique set of expectations. But, let's really get down to the nitty gritty of it all. Some women's criteria for a good man ends up keeping them in a cycle of failed relationships. So what's your definition of a good man? In this episode, you will find out if your expectations a realistic! Don't miss it!

  • 01:01

    Time Management Tips & Tricks/Gly Solutions-Dr. Tonya Henderson

    in Business

    This week on The Networking Diva Hour, log in to hear some Tips & Tricks of Time Management.  Chances are good that at some time in your life,you've taken a time management class, read about it in books, and tried to use an electronic or paper based day planner to organize, priortize and schedule your day. "Why, with this knowledge and these gadgets, you may ask,"do I still feel like I can not get everything I need to do done? The answer is simple.  Everything you ever learned about managing time is a complete waste of time because it does not work! Before you can even begin to manage time, you must learn what time is. A dictionary denfines time as "the point or period at which things occure." Put simply, time is when stuff happens.


     



    My co-host this week is Dr. Tonya Henderson with Gly Solutions. 
    Gly Solutions helps organizations and individuals positively effect long-term outcomes by looking at issues in new and innovative ways. Dr. Tonya L. Henderson is the owner and principal management consultant at GlySolutions, LLC.   As a prolific author, speaker, consultant and scholar, she knows how to get things done efficiently. Her blend of assertiveness, efficiency, and warmth lead to excellent results with minimal stress for all concerned. 
     Please tune in and check out her website @ www.glysolutions.com 


     


     


     


     


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