• 00:30

    Michele Engel on Customer Relationship Management

    in Business

    My guest today is Michele Engel, Founder, President, and CEO of a marketing consulting firm called Insightrak.  Before starting her business in 2010, she had spent 30 years working in management positions for such organizations as Tandy/Radio Shack, The American Cancer Society, UCSD, SAIC, and The Scripps Research Institute. In addition to running Insightrak, she is a Business Advisor for the San Diego Small Business Development Center and teaches marketing and business writing at San Diego Community College.


    As a marketing consultant, she specializes in marketing and sales automation systems, helping her clients discover the best software to use and customizing it to meet their needs. An early adopter of Customer Relationship Management software, she sees it as a tool that will help organizations experience a significant increase in revenues when set up and used according to best marketing practices. She hopes to turn entrepreneurs, marketers, and sales people into "followup fanatics."

  • 00:30

    Keywords In A Customer Relationship Management

    in Business

     


    If you have customers you want to set up a customer relationship management. How else could you track your  conversations, actions and results?


    So what are the keywords, trigger words or tags you want to use for better customer identification?


    Our guest is Megha Rodriguez, technology strategist, speaker and trainer. She is also lovingly referred to as the "Automation Alchemist" for her passion for helping non-techie business owerns and understand how to fine tune the chemistry of technology to automate repetitive tasks, expand their free time, boost revenue and transform their businesses into vehicles of freedom and prosperity.


    This is an episode you don't want to miss when you are serious about building up the right target market that will convert well.


    Go to my website SEO Expert Dagmar Gatell at http://dagmargatell.com for more information and check out my latest SEO blog posts.


     


     

  • 00:31

    Voice of the Customer

    in Business

    Everyone says how important the voice of the customer is but how many companies are really measuring this.  Listen to Allison and Nancy discuss some new technologys that will really measure the voice of the customer.

  • 01:57

    Relationship Roles

    in Entertainment

    Tune into The Relationship Handbook Live tonight at 8:30pm as T and Kish discuss relationship roles. Our special guest will be Author Marques Lewis.

  • 01:01

    How are you Customer Service Skills?/Barry Thomsen/The Customer Experience

    in Business

    How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers.  Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.


    My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!


    Barry's six published books which are available in bookstores and online are:
    90 Days To Success As A Business Owner - Cengage/Learning, USA
    The Smart Guide For Business Startups - Smart Guide Publishing, USA
    When the Shit Hits the Fan - Career Press, USA
    The Jelly Bean Principle - Oak Tree Press, USA
    Save Your Business - Crimson Publishing, UK
    23 Reasons Why Businesses Fail - Jaico Publishing, India


    Check Barry out @ www.idealetter.com/barrybio.htm


     


     

  • 01:01

    You Need A Suttle Shift In Your Customer Relations!

    in Business

    The Building Your Xtra-Ordinary Business Radio Program!


    You Need A Suttle Shift In Your Customer Relations!


    My guest this Wednesday is Results coach Marilyn Suttle. Her bestselling book, Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan offers a blueprint for growing sustainable businesses through customer care and inspired leadership. Here’s more about Marilyn:


    Marilyn has a proven track record for helping businesses and individuals succeed. She’s the president of Suttle Enterprises, a personal and professional growth training firm based in Metro-Detroit.  She’s an international conference speaker with over 20 years’ experience. You may have seen her offer expert advice on TV news, or in national print like Corp., Ladies Home Journal, Woman’s World,  and Inc. Magazine to name a few. Marilyn specializes in creating “Suttle Shifts” in the way people think and act to cement lasting bonds with customers, colleagues and just about anybody in your life.  


    Log onto www.blogtalkradio.com/Jim-Nemley on Wednesday, March 25, 2015 at 7:00 pm EST. It’s time to get your Shift on!

  • 01:57

    Relationship OJT

    in Relationships

    Relationships are ON THE JOB TRAINING! There are many things that you can't prepare for because once you're in it, you are faced with dealing with the emotions and actions of someone else. You must learn trust, effective communication, time management and how to coexist with another human being whose personality may be the complete opposite of yours. Once you decide to leave the world of being single, the journey begins. It's Relationship OJT y'all! You don't want to miss this show!  At 8:45pm EST, joining us are the hosts of The Black Guy Who Tips, a podcast / blog from the minds of Rod and Karen a married couple of 16 years who enjoy ratchetness.  The show has been mention in the Huffington Post and spotlighted on Spreecast. They have been considered the number one comedy podcast on Podomatic.com and in the top 100 of comedy podcast on Stitcher Radio. Check them out on www.theblackguywhotips.com.


    Be sure to give us a call at (347) 633-9853 to speak with our special guests Rod & Karen or to chop it up with the TRHL crew, T, Jior Jette and Kish. 

  • 00:31

    CUSTOMER SERVICE STORIES! GOOD TIMES, BAD TIMES AND "THEY GOT ME *$(#($ UP"

    in Radio

    HEY COFFEE ADDICTS,


    HAPPY THURSDAY! I HOPE YOU'RE HAVING A WONDERFUL MORNING AND WEEK!! ONE MORE DAY UNTIL THE WEEKEND IF YOU'RE OFF!! WHOOP WHOOP!! I'VE WORKED IN CUSTOMER SERVICE FOR MANY YEARS, AND IT'S THAT TYPE OF JOB THAT LETS YOU KNOW IF YOU'RE A PEOPLE PERSON OR NOT! I'VE WORKED WITH MANY DIFFERENT TYPES OF PEOPLE; CUSTOMERS AND CO-WORKERS, WHO ARE JUST -_- WHEN IT COMES TO CUSTOMER SERVICE. JUST GONNA SHARE SOME HAHAHAHA MOMENTS AND SOME SIDE WAYS MOMENTS THROUGHOUT MY CUSTOMER SERVICE EXPERIENCE!

  • 00:29

    Stress Management: Managing Your Time

    in Self Help

    Learning how to manage your time, activities, and commitments can be hard. But doing so can make your life easier and less stressful. Without stress management, all too often your body is always on high alert. Over time, high levels of stress lead to serious health problems. Learning how to manage your time so that you can accomplish what you set out to accomplish is a skill that will help you throughout your life.


    Join us as we discuss 5 tips for managing your stress, by managing your time.


    SHOW SPONSORS: "Depression Cured, 10+ Years Free" author Mary Heath   Lipstick Chronicles Magazine


    Check out Lipstick Chronicles Magazine: Facebook https://www.facebook.com/lc.emag  Instagram https://instagram.com/lc_mag/

  • 00:57

    "Relationship Interiors" with Designer Regina Kay of Regina Kay Interiors

    in Relationships

    One on one Interview with designer Regina Kay on how our interiors of our home refle our relationships. 

  • 00:30

    Relationship talk with Pastor Brown

    in Lifestyle

    Listen to discussion from relationship, Politics etc

Join Host Live Chats

From the BTR Blog