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How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers. Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.
My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!
Barry's six published books which are available in bookstores and online are:
90 Days To Success As A Business Owner - Cengage/Learning, USA
The Smart Guide For Business Startups - Smart Guide Publishing, USA
When the Shit Hits the Fan - Career Press, USA
The Jelly Bean Principle - Oak Tree Press, USA
Save Your Business - Crimson Publishing, UK
23 Reasons Why Businesses Fail - Jaico Publishing, India
Check Barry out @ www.idealetter.com/barrybio.htm
Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
Mystery shopping can help companies avoid conflict - and negative customer experiences - before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery shopping is, what it is not, how to avoid scams, and how a business can benefit from measuring their customer experience.
Rich Bradley leads the day-to-day functions and operations as Chief Operating Officer and General Counsel for one of Orlando’s premier public relations and marketing firms, Todd Persons Communications. He also serves as the Board President of the MSPA, North America, the largest customer experience trade association in the Western Hemisphere.
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Alfred Parsard and Special Guest Host BDM takeover The Final Bwe Experience before The RUMBLE This Sunday in Queens, New York.
Special Guest's BWE Championship Number 1 Contender OMX & BWE Breakout Superstar Of The Year SLAMMY Award Winner Johnny Nelson.. PLUS MORE!
Presented By: Mortal Kombat X
Welcome to The Trackside Experience ! In this episode of TTSE we discuss the 2015 NASCAR events, Indy racing from The Long Beach Grand Prix. We will chat with some callers and listen to a few interviews from Long Beach. Special Guest, Phil Didio will co-host and share the fun.
#OMX & his new co-host #AlfredParsard ring in the 2nd season of The #BWE EXPERIENCE.
#TheGameTG1, #JoeyBadass, & #TPCAbraham are LIVE in studio answering the questions you wanna hear on the road to #BWETheRUMBLE
...PLUS! There have been ramblings of a couple of surprise guest's to call in to discuss the 'once in a lifetime' event APRIL 19.
It's the season premiere you can't miss LIVE NOW! Or unless it's after March 29.. Then you can listen to the replay on demand.
Only customers can determine what quality is. Therefore, the customer must be top priority. Reliable, loyal customers are the most important customers. Producing high-quality products ensures customer satisfaction. Continual improvement is the only way to keep customers satisfied and loyal. Therefore, organizations must have a customer focus. That is our focus on this edition of, “The Strategist Radio LIVE."
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