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What exactly is Data Mining and why should you care? Join us as we chat with Allegiance VP of Product Al Nevarez. Al is an expert in the field of Data Mining and will help us understand how Data Mining works and how it can really "tell a story" with your data to help you gain more insights into your customers and employees.
If you have ever deployed a customer satisfaction survey, you know that you often have wondered, "How trustworthy is my data?" "Is it representative of the population?" "How confident am I to take action based on the data?" Join us as we talk with Steve Bernstein of Waypoint Group. Steve is an experienced executive focused on Customer Experience, with 21 years of experience in developing leading strategies with hands-on execution. Prior to found
Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
This week Jay Kassing is back to talk about his book, Big Data. Join us to find out how Big Data is going to impact your brand and the world of banking. Big Data isn't scarry, unless you dont use it the right way. Join us for a fun and informative show.
To get the book simply click the link below:
Steve Ellis, from Eye Med, will share five key steps to designing an effective Voice of the Customer program that focuses on the customer experience and drives continuous improvement throughout the organization.
Steve Ellis is Sr. Director of Customer Care for EyeMed Vision Care. He has over 2 decades of leadership with a proven track record to deliver outstanding results at Sprint, Florida Power & Light, Comcast Cable and EyeMed. Steve has experience in marketing, sales, customer service, call center, strategic planning and general management leadership. Steve is a graduate from OH University and lives with his family in Cincinnati, OH.
How much is your privacy worth? Data privacy is an issue that only comes into focus in the collective consciousness when shoved into view by a substantive breach in personal data security. Whether the origin of the incursion is criminal or governmental, the focus quickly fades to black and a general feeling of helplessness persists. Privacy advocates who continue to insist that the battle being fought is one of rights are galvanizing our collective impotence in the realm of data privacy.
Battles for civil or human rights are typically measured in decades and we simply don’t have the time. Do we need to temporarily suspend our efforts in establishing footholds in the rights to privacy? Should we instead be working quickly and diligently towards establishing the price of privacy?
Dr. Katina Michael, Associate Dean - International, and the University of Wollongong, joins Fred and Howard on The COIL to share her insights on the future of privacy and personal data.
Why do you go to a particular grocery store? Why do you go to the doctor that you go to? Why do you buy your clothes at a particular store? If you will really take a moment to think about it, I would bet that it has something to do with the customer service that you have received.
Join business coach and trainer, Cherise Taylor as she shares helpful information on how you and your business can boost your customer service.
**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience
** Interview with Theresa Kushner, Director of Strategic Marketing Customer Intelligence at Cisco Systems: How to go after the gold in your customer data, avoid fool's gold, and refine your customer data gold to make a difference in your business growth and profitability. Theresa is co-author of the book, Managing Your Business Data: From Chaos to Confidence, which guides managers in how to grow a data culture and make
Strategies to Develop your Brand, Keep your Contacts Engaged and Go the Extra Mile
Join in to this very informative episode as Yvonne A Jones, Deidra Miller and I explore many of the proven methods to improve relationships with your customers and team.
Improving your Brand, the Importance of Follow Up Systems and How to Use Social Networking are just a few of the topics we take a deeper look into to help you create even better relationships with your customers.
Informative Free Customer Relationship Building Teleclass on September 26
Customer Service Webinar Workshop Series October 8-11
Listen in as Joel Bryan, Manager, Global Enterprise Power deployments & Customer Support at Raritan, tells us about macro changes in the data center and how it will effect you.
Companies are moving away from owning and managing internal data centers. They're going with hosted solutions. Now, concerns about power utilization will shift to become the data center's problem.
Lots more here from Joel.
Customer contact personnel are an important component in creating great customer experiences. Join us with today's guest Flavio Martins - VP of Customer Support at DigiCert, Inc.- as we discuss the necessity of hiring the right people to service your customers.
Core values create the framework from which your organization operates. Join Errol as he discusses why core values are so important in creating customer experiences.
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