SORT BY Relevancy
By Kevin Parker
Many casinos throughout the gaming industry routinely employ astonishing technology on their gaming floors but support them with outdated and obsolete infrastructure. Contributor Kevin Parker makes the case for embracing widely available and more efficient technology that would have the same positive impact on casinos in customer service and administrative support capacities.
By Marian Green
It’s no secret that the casino gaming industry is facing a challenging future, as younger customers show more interest in the social games on their smartphones and less in traditional offerings on the gaming floor. But gaming industry manufacturers, operators and educators aren’t sitting still. In fact, the industry is seeing a new openness to innovation and ideas.
By Kevin Parker and Jason Newkirk
Kevin Parker and Jason Newkirk explain why they believe investing in products designed to place the needs of the customer first is essential in today’s casino environment and will pay dividends that far exceed the cost.
By Todd Eilers and Frank Fantini
This summary installment of the Eilers-Fantini Quarterly Slot Survey reveals insights and information for the first quarter of 2014 from key purchasing agents at a number of North American commercial and tribal casinos, several racino/VLT operators, as well as seven international participants. The report features record-level responses from survey participants collectively operating 316 gaming venues with some 330,424 total slot machines or equivalent gaming devices.
By Andrew Cardno and Dr. Ralph Thomas
Where would you be if all your data disappeared? The casino’s knowledge of its customers plays a major role in managing a gaming operation, and as customer data gets bigger and better, it’s important to ensure it is properly protected.
By James Marrison
Despite the present economic crisis, the European gaming market remains vibrant. Governments faced with budget shortfalls are now looking at the casino industry as an increasingly viable way of generating additional tax revenue. Consequently, there have been a number of significant developments of late, and other important developments look likely in the coming months.
By Julian Harris and Tom Grant
The long-awaited changes to the United Kingdom’s comparatively liberal online regime will take effect later this year. Under the new regulations, all remote gambling operators targeting the U.K. market will be required to hold a license from the U.K. Gambling Commission. For the online gambling industry, these changes will have major ramifications, CEM contributors Julian Harris and Tom Grant explain in their update on online gaming reform in the United Kingdom.
By Kevin Parker and Andrea McCurry
The use of texting has changed the way many businesses operate, allowing them to stay in constant contact with their clients while providing immediate responses to their wants and needs. Contributors Kevin Parker and Andrea McCurry explain why the casino industry also can—and should employ texting as a means of reaching out to players.
By Valerie Red-HorseThe good news is that lenders’ purse strings are loosening as post-recession markets recover and show signs of strength. But that doesn’t mean new gaming projects face smooth sailing as they seek financial backing. Ensuring your tribe is prepared to meet potentially more stringent lending requirements can make all the difference.
By Peter Kulick and Robert Stocker
The next frontier of unregulated Internet gaming has arrived in the form of binary options and Internet sweepstakes cafés. Legislators and law enforcement are moving to outlaw both, but they will have to remain vigilant as others will no doubt continue to test the boundaries of what constitutes illegal gambling activity.
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