Welcome to the Frictionless Innkeeper podcast series. Our show is brought to you by the Frictionless Guest App, which allows innkeepers to provide guests with their recommendations of the best local places to eat, play, and shop during their stay. The Frictionless Guest App is accessible through all mobile and desktop devices and you can learn more about it by visiting frictionlessguest.com. That's frictionlessguest.com.
I'm Matt Langan and I'll be joined by Steve Short, the Founder and CEO of the Frictionless Guest App.
Today, we are speaking with Brian Coleman, who is the GM of the Biltmore Greensboro Hotel in Greensboro, North Carolina. Brian will be discussing the history of the Biltmore, his overall service mentality, and his use of the Frictionless Guest App.