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Discussion w/ Customer Service Guru and Author Shep Hyken

  • Broadcast in Entrepreneur
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If you've been ticked off or downright mistreated by so-called customer service representatives, you're not alone.  In-fact the problem is so ramped across all industries that outside influences need to be brought in.  Shep Hyken is one of the foremost leaders in creating a customer focused environment and has worked with some of the largest corporations in the world.  Shep is also a best selling author and is well known and regarded for his high-energy presentations.

Background:

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.

He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!

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