What Law Firms Can Do to Stand Out in Today’s Environment

Jordan Furlong, principle at Law 21 and author of "Law Is A Buyer's Market: Building A Client-First Law Firm," explains the biggest challenges for law firms in 2018.  He says workloads are stagnating for law firms due to potential clients getting more and more routine work done through alternative legal services providers.  Furlong explains how law firms can win back that business, and it all starts with listening to the clients.