Pamela Herrmann best selling author and host of the podcast Customers For Life

As a national speaker on the subject of leveraging customer loyalty in the digital age. Her book, The Customer Manifesto: How Business Has Failed Customers And What It Takes To Earn Loyalty, was ranked #3 by business.com on a list of customer service books every business owner should read. With nearly 30 years as an entrepreneur, she is an expert at creating buzz using offline and online strategies that helps brick & mortar businesses succeed in today’s economy. Her clients include jetBlue, Threads Worldwide, State of Colorado Economic Development, Downtown Colorado, Inc., State of New Jersey Main Street Programs, Oklahoma Main Streets and North Carolina Main Street Program and Threads Worldwide. In addition she has influenced thousands of entrepreneurs to step into their authenticity to build loyalty. Pamela is a graduate of University of San Francisco with a BS in Organizational Behavior. She lives in Denver with her two children and enjoys biking, hiking and skiing in the mountains of Colorado. Learn more: www.createbuzznow.com Influential Influencers with Mike Saunders http://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/