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Our listeners asked for more of John and we are going to give him to you! Last time on the show he talked in great detail about how to create a killer customer service environment and tonight he will expand even further on what that culture really looks like. John Patrick is a sales professional and accounts receivable management specialist, providing solutions to small businesses, corporations and medical practices/facilities that send out 10 or more statements per month, send 3 or more accounts to a conventional collection agency on average per month or are concerned about their level of past due receivables. BLOG: Author of a blog on the subject of sales and business success. Check it out at http://thesalesgazette.com.