Building Brand Relevance and Customer Rapport from Black Enterprise featured speaker

Your reputation is on the line - and bad news travels ten times as fast as good news. So what are your "friends, fans, and followers - and customers" saying about you?


Providing an excellent consumer experience is essential to building and maintaining a thriving business. Poor customer service is among the top reasons customers desert businesses, never to return, according to a study by the Small Business Administration.

Hear Chris Bryant, founder of Rapport Strategies Group (www.MrChrisBryant.com), a customer service and personal branding consulting firm in Pasadena, California. He is a frequent speaker at the Black Enterprise ENTREPRENEURS Conferences.

Joining Chris is Louis Green, President/CEO of Michigan Minority Supplier Development Council as they discuss the core strategies needed for businesses today - when it comes to branding and customer service. "Exceptional service EQUALS Exceptional profit." Louis Green's blog
And visit www.minoritysupplier.org.