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Customer Experience

Customer Experience

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The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company. Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard. Visit our blog at www.improvingcustomerexperience.com

On-Demand Episodes

Customer Experience

Anand Pillai is currently the Sr. Vice President and Global Head - Talent Transformation, Intrapreneurship Development & EFCS Transformation Initiatives. He is a key member of the Blue Ocean Task Force at HCL Technologies and... more
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Customer Experience

Anand Pillai is currently the Sr. Vice President and Global Head - Talent Transformation, Intrapreneurship Development & EFCS Transformation Initiatives. He is a key member of the Blue Ocean Task Force at HCL Technologies and... more
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Customer Experience

Fred Taylor began his career as a Customer Service Agent with Southwest Airlines in 1997 and quickly progressed to more challenging leadership positions in frontline operations. Then in 2001, he was plucked from the Frontlines by... more
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Customer Experience

R "Ray" Wang currently is a Principal Analyst and CEO at Constellation Research Group. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Groupand the author of the popular enterprise... more
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Customer Experience

Nate Curran is the Director of Operations Support at GoDaddy.com. Nate is responsible for the strategic initiatives surrounding workforce management, quality control and professional development at Go Daddy's Customer Care Centers.... more
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Customer Experience

Christopher J. Zane, at age 46 is already a 29-year veteran of the retail bicycle industry and a sought after speaker. His story includes getting a state tax ID number at age twelve, buying an ailing bicycle shop at age sixteen, and owning... more
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Customer Experience

Tom Sawyer calls himself a serial entrepreneur. He has a proven track record as a principal architect, leader, and strategist for successful business and technology ventures. Currently he is President and Managing Partner of RSW Partners, a... more
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Customer Experience

Although our 1st year anniversary was Mar 7th, we are only now finding a slot to fit Part 2 of our anniversary show into. We've just had so many amazing speakers who have much to provide to our listeners. Many businesses have made... more
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Customer Experience

M. Bridget Duffy, M.D., is the Chief Executive Officer at ExperiaHealth, where her mission is to assist organizations in rapidly transforming the patient experience. Prior to founding ExperiaHealth, Dr. Duffy served as Chief Experience Officer of... more
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Customer Experience

Tripp Babbitt is President of Bryce Harrison Inc. (aka Vanguard USA) and works with public and private service businesses. He is an international speaker and columnist for IQPC and Quality Digest where he writes about the problems with... more
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